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Canadian Servers and PIPEDA / PHIPA?

Jeff Yantha

The Cloud Roadmap indicates Atlassian is considering hosting servers in Canada, however it also indicates that "estimated timing refers to the first additional location, not all locations listed above.", meaning that we have no idea if, or when this would occur. Not to mention the fact that HIPAA compliance is still years away, and the Canadian equivalents didn't even make the list.

With the recent announcement of the end of life or Jira Server i am looking at our options, but it seems that Jira Cloud is nowhere near ready to replace it from a privacy and data security point of view. Would that be an apt summary of the situation?

Comments

Alex Janes

It's still incredible to me that there are so many things that Atlassian didn't consider when they made this decision.

They seem to think that the cloud is the only acceptable solution for customers. But then, turns around and says "We understand this wont work for everyone. So we are leaving you with expensive datacenter. Also, were increasing the price of it."

Come on guys! Seriously?

Michael Corvin

This is a huge problem for us as well. We require NIST standards compliance (and the coming CMMC) for a lot of our work. The current cloud offering cannot meet this. We need to run on self-hosted server sites within our own, secured networks, or on IaS servers on vendor provided/supported private cloud meeting all security requirements.

This is on top of the continued abject failure by Atlassian to address the removal of critical functionality in the cloud version with the roll out of the 'new experience' editor. I won't reiterate the list of lost features, but the impact is that the cloud version is completely unusable for many of our key use cases. We support operational missions with server sites with processes, templates and automation through the REST API that cannot be implemented with the cloud version.

The Enterprise offering is completely out of scale for us.

We have a huge knowledge base and development investment in Confluence (and Jira) with a number of additional plugins (Comala Workflows, Drawio, Scroll Export, Numbered Headings, LaTeX Equation Editor for Confluence; BigGantt for Jira). We are discussing how to deal with the Atlassian announcement prior to February, but in the long term Atlassian may have forced us to plan and implement a move to alternatives.

Jeff Yantha

I know right. Going from a non-profit license to Data Center is going to be a hell of a price jump for us, and I definitely don't have that much in my budget.

Alex Janes

I'm a healthcare non-profit. Same situation. There have been comments from the Atlassian team stating that new community pricing is coming.

But then I once again have to ask, why is this being considered now and not BEFORE this decision was made? These are things that should've been figured out first.

Jeff Yantha

I have to assume that it was considered before, and the decision at that time was to stop offering it. When I looked online it stated that they were no longer going to be available, and it specifically included community and non-profit versions (among others), and that there would be price discounts for moving to data center...

Is that the new community pricing you're referring to, X% off your first year, or are they reconsidering their original decision? Either way, with everything that is going on the world right now, it's a hell of time to do this to healthcare organizations...

Jeff Yantha

Yeah, I think that the cost of Data Center version of Confluence and Jira each with a handful of plugins is going more than most small organizations can manage, which is a real shame. It will either lead to services being cut to compensate for the increased cost, or force them to find another solution.

David Willson

I'm also curious to know more about the Canadian data centers. 2022 is going to come quick. I hope Canada is first, but I also hope that a lower data center tier is announced. Uncertain times for sure. 2020 keeps on giving!

David Cowley

We're more or less in the same boat, BC based Health Care, using Jira, Jira Service Desk and Confluence. We'll be starting to develop our Atlassian roadmap going forward, and there's a good chance that the roadmap is how do we get away from using those tools. We have other tools that encompass similar functionality which should be available to us soon, and wouldn't have the same issues with respect to a forced migration to Data Centre (goodbye perpetual licenses) or Cloud (hello privacy legislation nightmare).

Will be looking at ServiceNow to replace Jira Service Desk (already in use in the organization so it's not a replacement cost problem)

Will be looking at SharePoint Online to replace Confluence (already licensed but not in use)

Not sure what would replace Jira Core / Software, might be something in Microsoft365 that can accommodate some clients, while others might need to move to VSTS or similar.

But without more stable pricing and clear commitments for data residency, the attractiveness of the Atlassian solutions is greatly diminished.

Michael Corvin

Unless it's been vastly improved since I last had to work with Sharepoint, it's mediocre as a wiki since it's origins are in (poor...) discrete file management...

XWiki is a good alternative to Confluence that you might look at. If I was clean-sheeting a collaboration environment I'd go with that and allocate development effort to implement any missing functionality we needed that its ecosystem doesn't have. It is much easier to script, in any number of languages and has other fundamental advantages. At the time we went with Confluence over a decade ago it was the best choice. It has served extremely well - until the recent bad decisions by Atlassian.

There are a number of alternative to Jira but I have no current assessment of any (...yet). For more s/w centric work GitLab is good, but probably not for your use cases.

David Cowley

Our use case for Confluence has less to do with it being a Wiki, and more to do with it's ability to support collaboration with both internal and external users based on the fact it's deployed within a DMZ environment, while our current SharePoint infrastructure is internal only. So most users that go with Confluence do so because they require external user access and not because SharePoint is otherwise technically inappropriate for their use or unable to meet their use case. (network topology and infrastructure limitations not software). So I don't think we're likely to actively pursue a Wiki. The document management use case is a bigger consideration for us.

Moving to SharePoint Online addresses the need for external access, but may or may not resolve the need for external users (to be determined as many of our tenant configuration decisions are still outstanding).

Michael Corvin

Ok, SharePoint already works for you and fits your use case.

For us it is the core wiki-ness that is essential, plus the tremendous utility of features such as page properties, add-ons including Comala Workflows (for CM), Drawio, Scroll Exporter plus extensive automation (in Python) for creating/accessing pages. For an upcoming mission we're essentially moving all document creation into the wiki where its vastly easier for users to collaboratively create content and then for outside consumers to get nicely formatted .docx (or .pdf) snapshots exported automatically - without users having to deal with the agony of collaborating on Word docs, breaking styles, integrating mismatched parts... etc. Additionally, tables of data on CM'ed pages from those 'documents' can be pulled out into data structures for use in analyses, designs and operations.

It is all the years of work put into building up such utility that is now basically be sh*t-canned for us by Atlassian...

Jeff Yantha

Agreed, there's not many choices when it comes to Canadian hosted services to start with, especially when it comes to those concerned with privacy of personal and health related information.

Jeff Yantha

I reached out to the migration team to look at what options we might have as a non-profit organization, and got a reply from a sales representative indicating that they've "heard this feedback and are working hard to make free Data Center community licenses available before the end of the year. You should be receiving an email in December once this is available with more details", which sounds promising.

Alex Janes

Well that is very encouraging for those in non-profits, like myself. Hopefully they can still offer lower tiers to for profit customers who can't do cloud.

Jeff Yantha

Agreed on both fronts.

She did also mention that would tag the Cloud Product Managers and Internal Security Team on the case so they would be aware of the Canadian privacy laws, but given that its not on the current Cloud roadmap, it would be years out even if they decided to include it.

David Willson

Wow! That's great news for you.

Jeff Yantha

I just received an email today announcing that Data Center Community version will be a migration option beginning February 2nd. Obviously this only applies to eligible customers, but it's good to know they are listening.

We're committed to providing charitable, non-profit organizations like yours with flexible options so that you and your teams can continue the important work you do. To continue taking advantage of your Atlassian tools, you can:

Continue using your Community server license and renew your maintenance at no cost until February 2, 2024 PT.
Migrate to an Atlassian Data Center Community subscription at no cost beginning February 2, 2021 PT.
Migrate to an Atlassian cloud subscription with a discount of 75% off list prices.

RJ Gazarek

Hi Everyone! Sorry for such a late response here, unfortunately, my searches for posts are usually looking for "Data Residency" as a term, so I've missed this one.

I'm the Product Manager for Enterprise Cloud, data management - with a primary focus on Data Residency. I wanted to give a quick update, if it wasn't seen yet, on two fronts.

1) We have added Canada to our public roadmap, targeting calendar Q4 2021. https://www.atlassian.com/roadmap/cloud?category=dataManagement&.

2) We have heard a lot of feedback around bringing data residency to tiers outside of our enterprise edition, and we are actively exploring this for roadmap inclusion.

With that said, I'd love to invite you all to join our closed group on all things related to security and compliance, where you'll see an active thread discussing our Data Residency roadmap and strategy. In there, you can ask further questions, provide feedback on our plan, and we can also use it to set up time to chat more in-depth!

https://community.atlassian.com/t5/Cloud-Security-Compliance/gh-p/cloud-security-compliance

Just click that link, request to join, and we'll get you in ASAP!

Kesha Thill

@Jeff Yantha @Alex Janes @David Willson @Michael Corvin @David Cowley to follow up on @RJ Gazarek 's comment above, I also wanted to let you know that we recently announced that data residency will be included in our Standard and Premium cloud plans later this year, in addition to our Enterprise plan! To learn more and sign up for updates, visit our page here. You can also view our documentation to learn more about how it works and what data is covered.

To see what else we're working on (like additional geographies and functionality) related to data residency, visit our cloud roadmap here.

imran khan_onbl86

hey you

Daniel Brum

It's available now: https://support.atlassian.com/security-and-access-policies/docs/understand-data-residency/