refund of the cancelled subscription to business class

Question

I signed up to discover the free version of business class for my teaching team, but I didn't necessarily want to subscribe. As I had filled in my credit card details, it was debited on October 19, 2020 "Receipt #: 2207321-6HFATUKK Date: 19/10/2020 15:06:16"; I cancelled the automatic activation of my subscription to business class, but it was too late; my bank account was debited without the possibility to ask for it to be credited again.
No contact available for such a request.
How do I proceed with the fees collected by trello for a cancelled one-year subscription?
Thank you very much Laurent

shraddha sojitra · Answer

Hii,

I had also filled in my credit card details, it was debited on December 03, 2020

Have you got any update or refund from trello team? Please help me with the process for refund.

Thank you

Joshua Mathews · Answer

You'll want to contact Atlassian Billing Support. Looks like you can get a refund if you open a case within 30 days of the agreement. If you go to the link below, there's a button for Payments & Refunds. 
https://www.atlassian.com/company/contact/purchasing-licensing