PDF slow to open in a card

Question

I work on a magazine and am used to uploading PDFs of features to Trello cards – I've been using Trello for a year or so this way.

Lately, the PDFs are taking a very long time to open when I have a card open. It's not because the file is too big, because if that was the case, Trello wouldn't upload the PDF at all. I always close cards when I'm not looking at them.

I'd appreciate any advice!

Lara · Answer

Hi Sarah,

Thanks for trying!

Do you have any browser extensions installed? If so, would you mind trying from an incognito/private window?

Otherwise, have you had any issues with your network at all?

Lara
The Trello Team

Sarah_hbs9ar · Answer

Hi Lara, thanks so much for getting back to me!

I tried that, but afraid it didn't work. I'm on a mac. Just to be really sure I did the right thing: I opened Chrome and pressed command-shift-R, then opened Trello and did the same.

Just tried launching Trello in Safari and the PDFs wouldn't open at all – I just got a grey screen! I tried more than one PDF in case it was the individual one that was the problem.

Any thoughts...?

Thanks,

Sarah

Lara · Answer

Hi Sarah,

Thanks for reaching out! Sorry to hear you're having trouble loading PDFs in your cards.

Would you mind performing a hard refresh of your browser to see if that changes anything?

Chrome: Windows - Ctrl+F5 / Mac - Command+Shift+R
Safari: Mac - Option+Command+R
Firefox: Windows - Ctrl+Shift+R / Mac - Command+Shift+R

Look forward to hearing from you,

Lara
The Trello Team