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Jira workflow status on DONE but some Jira ID displays Unresolved resolutions

Walter_a8fxk3

Has anyone recently notice inconsistency whereby a Jira ID has a workflow in "DONE" status but the Resolutions is on "Unresolved"

This falls within Workflow & Transitions but am curious to know what causes this inconsistency.

Comments

Joy RK

Hi Walter,

Was the ticket transitioned from "Done" back to another preceding status?

Walter_a8fxk3

I reviewed the activities and it seem it was first from To Do to Done, then later reopened to InProgress then DONE. Its my assumption the team was trying to see if the Unresolved resolution will re adjust in vain.

Niranjan

Hi,

Kindly check if 'Done' transition has post-function to set the resolution value. If there is no post-function, then it is an expected behavior. May be your workflow could have been recently modified.

Joy RK

That is a common reason; if the ticket moved from a resolved status to a previous status, the value of the resolution field automatically sets to "Unresolved".

To resolve it, your Jira Admin will need to update the workflow setting (backend automation I suppose) to:

Clear the value of the Resolution Field if the status of the ticket is transitioned backwards.

Hope this helps.

elizabeth_jones

I have experienced this same issue. To resolve I have added post functions on the transition that update the resolution status automatically. Let me know if this is an approach you'd like to take and I'd be happy to share details about how to add those postfunctions to your workflows.