Big Picture Kept loading and loading

Question

Hi!

I have an issue with using Big Picture. When I click the Big Picture icon, it just kept loading and nothing is showing.

Anna-BigPicture · Answer

Hello @matthewmah.esa

Please let me know if suggested by @Stephen Addis solution resolved your issue.

If the action doesn't bring the expected results, please contact the SoftwarePlant Support Team support@softwareplant.com referring to SUPPORT-336310 in your request title. We will investigate your case individually.

Best regards,
Anna

SoftwarePlant Support

Stephen Addis · Answer

Unload the board, and re-apply power up.  From my experience, it retains all data as I do same when I need to swtich power ups so as to stay within my board limit.