nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Red bell notification (on card) not working

Alessio Caddeo

Hello,

a colleague apparently doesn't get the red bell notifications on cards she's watching when a document is uploaded or somebody writes a comment. She only gets it when she is tagged in a comment. I get then every time there's something new (a post, a document, or the card being moved to a different section). What do you think the reason is?

Thanks in advance!

Accepted answers

All comments

Iain Dooley

@Alessio Caddeo is she watching the card?

https://help.trello.com/article/799-watching-cards-lists-and-boards

Also note that the red bell doesn't show up on mobile devices.

Alessio Caddeo

Hi Iain, yes, this happens on cards she's watching. In fact she's the one who creates them.

Iain Dooley

@Alessio Caddeo you're not necessarily watching cards that you create though. Unless that little "eye" appears on the card, and she can see "watch" is ticked in green on the card back, she will only be notified about being mentioned in a comment by her username. Also, in addition to the red bell icon, she should be able to see the notifications in the menu in the top right (also a little bell), can she see them there?

Alessio Caddeo

@Iain Dooley she says the green tick appears every time she comments on a card, but she still doesn't get the red bell when a file is uploaded

Nani PTT

Hi, I'm having an issue for maybe a week now.

Someone mention me in the card or comment in the card, I get the notification, I see the bell is red color, but whenever I clicked the bell, the board is stuck like freeze then sometimes come errors say could not load.

It stays frozen forever, I can't do anything unless refresh the page to use it. But if I tried clicking the bell again, it freezes again.

The only way to see the notification is whether to check on ALL the board or check in my email, which is kinda a 'long' way, cause I need to check the inbox, while I can just do it in Trello but now doesn't work.

PS: I attached the picture of the bell when I clicked but never show anything.

Oh yeah, this isn't an app, I just use it online

Trello Bell Issue.JPG

Regards,
Nani

(you can also reply to me via email nani@pttoutdoor.com)

Thanks!

Daniel Tan_x3ru09

same issue here. did you managed to resolve it?

Daniel Tan_x3ru09

following
same issue here https://community.atlassian.com/t5/Trello-questions/missing-notification-bell-badge-icon/qaq-p/2240201?utm_campaign=digest_notification&utm_content=post&utm_medium=email&utm_source=atlcomm#U2248577

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

trello

notification