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Zapier Custom Labels Bug

Mike Moore_aoelwc

I am trying to get a form to populate a card and apply labels based dynamically in two checkboxes on the form. In Zapier I can get the custom labels to apply but the way it’s supposed to work Is that if the labels already exist, it uses those. When I have the two labels already created and colored, it doesn’t recognize them and the zap creates duplicates with no color. The names are identical.

Would love some Trello help as I wait for Zapier to respond. This seems like such a small bug fix that it could hopefully be quick. And it’s killing me that my workflow is 99.9% without this. If it was resolved I’d be all the way to form to Trello automation!

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milynnus

@Mike Moore Just started testing out Zapier so may not have understood you correctly. I fo this. Zapier seems to work ok.

3. Add Label to Card in Trello and got this "The app returned "that label is already on the card"

What help do you need on the Trello side?

Mike Moore_aoelwc

Thanks for responding.

Its a problem with the field in the zap building side of things but with the Trello side of the zap thus why I posted.

There are two field options. Add color label and add custom label. I want one of two labels on my form both of which I’ve already created and set colors for on my board to be applied when the forms are submitted.

It says that if the labels don’t exist they’ll be created. Well I’ve already got them created but when I run the zap it creates them as duplicates.

When it creates them again, the color is set to none.

This really seems like a bug somewhere in the Trello Zapier connection. So I assume that’s again something to get help with here?

Iain Dooley

@Mike Moore Yeah that error has existed forever, I remember it from years ago. It was a long time ago but I think I just ended up using label IDs or hacking around it with Butler or something by applying coloured labels from Zapier and then naming the labels once they were applied.

Mike Moore_aoelwc

@Iain Dooley @I’m not sure I’ve found a workaround that actually meets my needs. Those other options work if I wanted every form to have the same colored label. I need the labels to be dynamic.

I’m not sure what label ids are so could you explain that? I thought of the Butler solution but the problem is the same as it needs a reference for how to apply the label. If I point it to the words Design or Print then I cannot use that word anywhere else in the form.

Mike Moore_aoelwc

@Iain Dooley Not great to hear this has been around for years. Seems like such an easy fix for someone who knows how to fix it.

milynnus

Can you print the zap page so I may learn about this issue? I tried several zaps to try to create a label with same name and colour but it did not allow me. Here's what I did. The run python output Name and Colour of exist label. Although it says that Label was created successfully nothing was created.

Screen Shot 2020-08-30 at 10.48.28 PM.png Screen Shot 2020-08-30 at 10.54.36 PM.png

Screen Shot 2020-08-30 at 10.51.53 PM.png

Mike Moore_aoelwc

Here's the part that's not working right. Note that it says that "non-existing will be created." Well on my board, both "Design" and "Print" already exist as labels that are pink and blue respectively.

When I run the zap, the card gets created and the two labels get applied but not correctly. It creates duplicates of these two labels with the same names and no colors. So it's something related to the handling of the label color.

Screen Shot 2020-08-30 at 1.06.18 PM.png

Iain Dooley

@Mike Moore it looks like there's a "find label on board" step available in Zapier, so that would also work. If you've got labels that already exist, you should be able to use that find step and then use an add label to card step, and then only create a new label if that doesn't exist using a conditional branch in Zapier. You can only find the label IDs using the API. For example you can run this Trellinator function:

https://gist.github.com/iaindooley/fa8bce393c73058872fe7152a07b9e19

You can run that function in BenkoBot here:

https://app.benkobot.com/

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