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Connection problem between Trello app and Zendesk

Søren Holm

I have for a long time used Trello app in Zendesk. Worked perfect so fare.

Now I get an error saying "Failed to get your user information from Trello" on Zendesk tickets where there is not a card created yet.

I can see trello cards on older Zendesk tickets, where a card have already been created. But now it is impossible to create new Trello cards on new Zendesk tickets.

Already tried to logout from Trello and Zendesk, reinstall the app in Zendesk, but no luck.

Anyone got this problem? and solved it?

Soren

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unknown

We have the same problem!

Francisco Pacheco Cardenas

The same thing happens to me, does anyone know how to solve it?

U02CM7103PH [hanse.kohei]

The same problem has been occurred in our zendesk.

Kev_K

Yep, same problem here. The error you had shows up briefly, then disappears and then it keeps on trying to find the boards, but can't (spinning loading circle).