Customization of E-mail sent from Status Page

Question

Hi Team,

We need to customize the email of one of our status page.

https://manage.statuspage.io/pages/kbp0j8720v0g/design

Our requirements are:

1. The email should only contain the contents of the message body. Other than that, it should not include the Logo, Incident status, Time posted and Components.

2. The email should not include the link to the customer page.

3. This change needs to be done only in below page.

https://manage.statuspage.io/pages/kbp0j8720v0g/design

This is an  urgent requirement, please respond ASAP.

It would be great, if you could setup a call to discuss the requirements.

Regards,

Ankita

Carmen Nadeau · Answer

We also need to be able to customize the email templates. We are a bilingual cie and bilingual country so we have to offer both languages. We added Localize to the public page so this part is done but the emails sent are only in english (our content is bilingual). We must be able to modify this.

Nick Coates · Answer

Hi @Ankita Sharan , welcome to the Atlassian Community! I'm Nick from Broadcom, long-time Statuspage customer.

There is currently no option to cutomize the email template, it's hard coded. I'm also not sure why you would not want to include a link to the incident/maintenance posting, that seems counter-intuitive to me and certainly wouldn't be a feature I would want as a customer.

If this is a requirement your business needs, I suggest raising this as a product enhancement https://support.atlassian.com/contact/#/

Thanks,
Nick Coates
Statuspage Product Owner, Broadcom Inc.