Can't launch appliaction

Martin Hartmann_asx24j

SourceTree keeps crashing when i launch the application. 

 

ERROR [2020-07-22 12:43:34,154] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Insufficient authentication credentials
ERROR [2020-07-22 12:43:34,410] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Failed to list teams for user [maha]
ERROR [2020-07-22 12:50:51,155] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Insufficient authentication credentials
ERROR [2020-07-22 12:50:51,226] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Failed to list teams for user [maha]
ERROR [2020-07-22 12:54:07,367] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Insufficient authentication credentials
ERROR [2020-07-22 12:54:07,427] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Failed to list teams for user [maha]
ERROR [2020-07-22 12:54:41,454] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Insufficient authentication credentials
ERROR [2020-07-22 12:54:41,529] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Failed to list teams for user [maha]

Daniela Ortiz Monasterio_uuwiwk

Hello Martin,

I had the exact same problem with those errors shown on the log file (with Sourcetree v3.8.9). My workaround was:

1. Full uninstall of Sourcetree (How do I fully remove SourceTree so that I can do a "fresh" install? ).
2. Remove related credentials from Windows Credential Manager.
3. Download previous Sourcetree version (v3.8.8) from: Sourcetree Download Archives .
4. Install Sourcetree v3.8.8.

Hopefully, this will work for you too.