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Can't reach trello site

Daniel Vejvoda

Hello, since friday 17.07. 2020 I can't reach trello website on mine laptop.

I tried using various browsers [Chrome, Mozilla, Edge], restarted router, laptop etc. , but the error persists. I can access any other website. I can even reach trello using mobila data on mine android device - but if I try to use wifi, I get the same error.

Using ping and tracert commands in command prompt I can access some trello server [ip 104.127.50.36].

I have no clue what to do to fix it. Any advice please?

The text of error in Chrome (in other browsers it is slightly different)

This site can’t be reached

The connection was reset.

Try:

Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics

ERR_CONNECTION_RESET

Accepted answers

All comments

Mirek

I would suggest finding a different laptop that is using same WIFI to check if the same problem exist .. If exist then it must be something with your wifi settings or provider. Maybe local firewall is blocking.

Are you able to log in using browser version or client? Please check both to be sure that this is not a client issue.

Another test is to check your laptop on different wifi

Daniel Vejvoda

Hey Mirek, thx for reply.

I have desktop computer and I've tried it too, just like the android device, and the problem persists.

I know, it could be mine provider issue, I've contacted them already via email, but I can foresee their answer - your connection is OK (and it is, beside trello, everything is working 100 %).

Considering I can ping trello servers using command prompt, I don't think this issue is caused by mine provider.

And one more note - if I use mine android as hotspot and use mobile data, I can reach trello on any device.

Vongsawat

Bit of a longshot, given that the error is different (Can't be Reached instead of Access Denied) but are you currently in a Sanctioned Country ?

As I think that got implemented around the 15th-17th?

Daniel Vejvoda

Nope, I live in Czech republic and till friday 17th I was OK, zero issues with trello.

Esme Crutchley

Hi @Daniel Vejvoda

Random question, are you using a VPN?

I had terrible trouble when I had my VPN on!

Just thought I'd check!

Esme

Mirek

If on different computers is not working on the same wifi, but is working on them on hotspot it clearly is related to your wifi connection..

Are you able to connect using your wire to see if that is the same situation? I suggest also finding a computer with different OS, to check if there is noting related to that. I think we did not check also mobile access when connected to wifi..

Overall think about that changed when this started to happen.. Maybe some system updates or anything new was installed?

Daniel Vejvoda

Nope, I don't use VPN or proxy server. But thx for tip :-)

Daniel Vejvoda

I don't have acces to mine network via wires, even mine provider network is wifi, I live on village, so even though I prefer optic fibres, there isn't any provider who would offer that :-)

I don't know how it could be OS related, because it was working on mine android device (laptop uses Windows).

As far as I know, there was't any system update that day or day before. I don't know how can you be so certain it's mine provider issue, considering I can ping trello servers via command prompt - every command like ping or tracert works fine, the latency is smaller than 10ms usually. And every other site beside trello works fine.

Joris Demange

Same issue on my laptop! The problem appeared randomly while I was browsing a board, without even doing anything on it.
I checked through Chrome's console, it shows an Error 429.