Cannot use crowd after exceeding user limit (after reducing user limit)

Question

Hi

We have a crowd licence that connects to a user group in our active directory.

Or 50 user limit was exceeded when someone was added to the group, and I keep seeing this error after reducing the numbers back to <50 in the AD group.

How do I fix this?

Michael von Rhein · Answer

We ran into the same issue, with a server hosted crowd.

Unfortunately now there are no evaluation-licenses anymore, is there another trick?

Bruno Vincent · Answer

Hi @Trevor Hungerford

Please follow the instructions that you will find on this page: https://confluence.atlassian.com/crowd/licensing-17956964.html

In a nutshell you just need to enter an evaluation license then reduce the number of users (you might need to force a synchronization with AD if you already removed users from AD) and recalculate your user total. Finally, replace the evaluation license with your own license.