Notifications stop working

dbottillo

Hi, I have a board that I'm watching and usually when I select a "due date" for a card I get notified via the app or email. Since few days I'm not receiving any notifications any more, I'm using the Trello app on Mac, Android and iPad. I also tried to use the website for a bit, but still nothing, notifications are not coming through anymore and I'm not sure how to debug. I even tried to turn off watching the board and turn it on back and still nothing. Anyone know what could cause the problem? Thanks

Garrett_89d460

Hey @dbottillo 

Hm, that definitely sounds strange. Are you not receiving any notifications at all or are those only not coming in for due dates specifically?

One thing I'd recommend double checking is the reminder you have set for your due dates, perhaps that is current set to not remind you at all.

To try a quick test, can you create a new card then set a due date and the reminder to something like 1 hour before?

If that still doesn't get you a notification, would you mind sending us a message over at https://trello.com/contact along with a link to the card you tested with?

That'll let us do a bit more digging!