nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

"o is undefined" when attempting to view hierarchy or create plan

Atlassian Engineers

I am getting the following error on a fresh install of Advanced Roadmaps:

o is undefined

o@https://test-servicedesk.tmc.tmcaz.com/s/97989993f1ec1066bfff9faa770199a2-CDN/r5zfjj/808001/51dd1c54ee3f1786aa3f43299d29f11e/3.29.0/_/download/batch/com.atlassian.jpo:jpo-wr-page-common-shared-scripts/com.atlassian.jpo:jpo-wr-page-common-shared-scripts.js?locale=en-US:5:60693
build@https://test-servicedesk.tmc.tmcaz.com/s/97989993f1ec1066bfff9faa770199a2-CDN/r5zfjj/808001/51dd1c54ee3f1786aa3f43299d29f11e/3.29.0/_/download/batch/com.atlassian.jpo:jpo-wr-page-common-shared-scripts/com.atlassian.jpo:jpo-wr-page-common-shared-scripts.js?locale=en-US:5:61036
1002/o</</p.prototype.buildMessage@https://test-servicedesk.tmc.tmcaz.com/s/97989993f1ec1066bfff9faa770199a2-CDN/r5zfjj/808001/51dd1c54ee3f1786aa3f43299d29f11e/3.29.0/_/download/batch/com.atlassian.jpo:jpo-wr-page-dependencies-scripts/com.atlassian.jpo:jpo-wr-page-dependencies-scripts.js?locale=en-US:5:2338
1002/o</</p.prototype.initialize@https://test-servicedesk.tmc.tmcaz.com/s/97989993f1ec1066bfff9faa770199a2-CDN/r5zfjj/808001/51dd1c54ee3f1786aa3f43299d29f11e/3.29.0/_/download/batch/com.atlassian.jpo:jpo-wr-page-dependencies-scripts/com.atlassian.jpo:jpo-wr-page-dependencies-scripts.js?locale=en-US:5:2033
common_vendor_1fc82d969f1e74c47c2c</</s.Controller@https://test-servicedesk.tmc.tmcaz.com/s/97989993f1ec1066bfff9faa770199a2-CDN/r5zfjj/808001/51dd1c54ee3f1786aa3f43299d29f11e/3.29.0/_/download/batch/com.atlassian.jpo:jpo-wr-page-common-libs-only-scripts/com.atlassian.jpo:jpo-wr-page-common-libs-only-scripts.js?locale=en-US:525:10318
e@https://test-servicedesk.tmc.tmcaz.com/s/97989993f1ec1066bfff9faa770199a2-CDN/r5zfjj/808001/51dd1c54ee3f1786aa3f43299d29f11e/3.29.0/_/download/batch/com.atlassian.jpo:jpo-wr-page-common-shared-scripts/com.atlassian.jpo:jpo-wr-page-common-shared-scripts.js?locale=en-US:5:25092
e@https://test-servicedesk.tmc.tmcaz.com/s/97989993f1ec1066bfff9faa770199a2-CDN/r5zfjj/808001/51dd1c54ee3f1786aa3f43299d29f11e/3.29.0/_/download/batch/com.atlassian.jpo:jpo-wr-page-common-shared-scripts/com.atlassian.jpo:jpo-wr-page-common-shared-scripts.js?locale=en-US:5:138361
p@https://test-servicedesk.tmc.tmcaz.com/s/97989993f1ec1066bfff9faa770199a2-CDN/r5zfjj/808001/51dd1c54ee3f1786aa3f43299d29f11e/3.29.0/_/download/batch/com.atlassian.jpo:jpo-wr-page-dependencies-scripts/com.atlassian.jpo:jpo-wr-page-dependencies-scripts.js?locale=en-US:5:1751
callback@https://test-servicedesk.tmc.tmcaz.com/s/97989993f1ec1066bfff9faa770199a2-CDN/r5zfjj/808001/51dd1c54ee3f1786aa3f43299d29f11e/3.29.0/_/download/batch/com.atlassian.jpo:jpo-wr-page-dependencies-scripts/com.atlassian.jpo:jpo-wr-page-dependencies-scripts.js?locale=en-US:5:1209
https://test-servicedesk.tmc.tmcaz.com/s/97989993f1ec1066bfff9faa770199a2-CDN/r5zfjj/808001/51dd1c54ee3f1786aa3f43299d29f11e/3.29.0/_/download/batch/com.atlassian.jpo:jpo-wr-page-common-shared-scripts/com.atlassian.jpo:jpo-wr-page-common-shared-scripts.js?locale=en-US:27:288573
https://test-servicedesk.tmc.tmcaz.com/s/97989993f1ec1066bfff9faa770199a2-CDN/r5zfjj/808001/51dd1c54ee3f1786aa3f43299d29f11e/3.29.0/_/download/batch/com.atlassian.jpo:jpo-wr-page-common-libs-only-scripts/com.atlassian.jpo:jpo-wr-page-common-libs-only-scripts.js?locale=en-US:110:14489


===================
=== Client Info ===
===================

User agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:77.0) Gecko/20100101 Firefox/77.0 
Local time: Thu Jul 02 2020 11:37:55 GMT-0700 (Mountain Standard Time)

===================
=== Plugin Info ===
===================

Plugin build: 3.29.0

===================
=== System Info ===
===================

Jira Title: TESTING: TMC Service Desk
Jira Version: 8.8.1
Agile Version: Not present

Comments

Sachin_q0v8o8

I have never seen that type of error before, but here is a similar one.

Atlassian Engineers

Thank you very much. I had found that issue when I was searching for solutions as well. As this is a fresh install I know that nobody has added any custom fields to this module's screens and if I read and understood the referenced issue it was caused by someone adding a custom field to the module's screens.

Sachin_q0v8o8

Do you see any other errors in your app logs ? I am trying to think what could be the issue. Also, did you try uploading the jar file manually?

Atlassian Engineers

I checked my catalina.log and there were no errors presented there. Is there another log that may have any clues?

Atlassian Engineers

Closing this as resolved.

Resolution: Install the "Jira Software" component

Turns out that it is required but installation does not verify that it is there before installing. Once it was installed and licensed, Advanced Roadmaps worked as expected.

n0manarmy

I'm confused by this answer. Was Advanced Roadmaps installed without JIRA installed? Or is there a "Jira Software" module in the apps market that is not installed automatically with the Advanced Roadmaps application?