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need more info to debug Trello importer error

Jeffrey Knurek

I'm trying to use Trello Importer Plugin for JIM to import our existing issues into Jira. I found it works well for Trello boards that don't have much data, but it seems to fall apart whenever there is a special charater.

My current problem is this vague error:

Error converting XML to workflow descriptor.: root cause: The entity name must immediately follow the '&amp;' in the entity reference. (line:540 col:68)

If I could find the xml that the importer generates I'd probably be able to track this down. But otherwise, I have no insight into which entity is causing the problem or where to fix the data in Trello.

Accepted answers

pborkowski

Hi Jeffrey

I'm having difficulties to find out where the importer fails with import. Are there any more specific informations in the log file that would help me to investigate your problem? A stacktrace would be perferct.

Cheers, Przemek

All comments

pborkowski

Hi Jeffrey

Cheers, Przemek

Jeffrey Knurek

I've attached the log from the failed import (jiraImportersPlugin-6667341194988996173.log)

And a screenshot of the error displayed in Jira

pborkowski

It took me some time, but I finally was able to reproduce your problem. Trello Importer creates a dedicated workflow for your project during import. It's always called 'Trello Workflow for <here your project name>'. The exception occurs when you are starting an import and incompatible/edited Workflow with that name already exists.

This is a bug and I've created for that an issue under JIM project.

To workaround this issue, please make sure that worflow does not exisit before the import.

Cheers,

Przemek

Jeffrey Knurek

Thanks a lot for tracking this down.

The bad news is that, the workaround seems to have put me in a worse state. I deleted all the inactive workflow schemes (one had a name similar) and then tried the import again. It failed with the same error. Then when I tried to go and clean out ALL existing workflows, I am getting system errors from Jira

Looking at the logs has the following error message:

Uncaught exception thrown by REST service: java.lang.RuntimeException: com.opensymphony.workflow.FactoryException: Error converting XML to workflow descriptor.: root cause: The value of attribute "status" associated with an element type "unconditional-result" must not contain the '&lt;' character. (line:785 col:57)
com.atlassian.cache.CacheException: java.lang.RuntimeException: com.opensymphony.workflow.FactoryException: Error converting XML to workflow descriptor.: root cause: The value of attribute "status" associated with an element type "unconditional-result" must not contain the '&lt;' character. (line:785 col:57)

going to http://localhost:8090/secure/admin/ViewStatuses.jspathrows a 500 error...

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