I ordered a and paid for a subscription to this app several weeks ago. I never received a license that I could use to unlock the trial version. I have email Atlassian and at least one apparently affiliated entity about this on 3-5 occasions. I have never received any response at all (other than assignment of a "ticket number.") Have others had this experience? Does anyone have any suggestions about how to proceed to get what I paid for?
Hi @Bob Dore , did you order it via the Atlassian Marketplace? If so you might be able to see your purchase under https://my.atlassian.com/. If it is not there, you should contact Atlassian support here. They will respond fairly quickly.
@Bob Dore I'm from the Atlassian product management team. Could you let us know the ticket number? Then we can followup on it.
order #:211974004
ticket #4173
This does not appear to have anything to do with Atlassian, but I can't be sure because I don't know what app you think you have bought. Could you tell us which app you are talking about here?
@Bob Dore I'm not sure what that is either. I agree with @Nic Brough -Adaptavist- , what did you purchase? Also you probably want to remove your image of the receipt as it contains personal info.
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