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Avast (anti virus) web shield (PC) aborts log in to Atlassian because there is a threat?

Gidon Burcat

Hi, I was a Trello user for a few years, recently automatically migrated to Atlassian.
I didn't look into Atlassian too much, so I guess I have a default standard setup.

I use Trello a lot, and my credentials are saved on chrome.
Since I've done some browser cleaning, I am trying to log into Trello > sends me to Atlassian > my Avast anti virus pops up this message:

How can this be solved?

Thanks

Gidon

Accepted answers

Gidon Burcat

I think it has been fixed now....

I didn't add any exception, and I am able to connect.

All comments

Alexander Nitsch

I second this. Same problem here. Super annoying.

Same problem.

Same issue.

Same Issue !!!!

HTML:Script-inf[Suspected] ? Maybe a false positive. Open Avast, go Menu > Settings > General > Exception > add URL https://id.atlassian.com/login

Gidon Burcat

Hi, I thought of it, but why was it changed today?
There could be 2 possibilities:
1. Some code was changed in the login page that made avast suspicious?
2. The login page has been hacked?
I wonder if we can get an official answer from Atlassian.

Robert_g0u5t1

Same problem with AVG too. And resetting the password does not send a new password option either to my email account.

Robert_g0u5t1

Take that back. Finally got a reset but still can't log in with the threat.

Robert_g0u5t1

Discovered you can not raise a support ticket because you need to log in. And the anti virus won't let you. Also sending an email to support@atlassian.com sends back an automated email sending you to support login.

Twitter next I suppose.

Gidon Burcat

That's correct, you can't call for support if not from inside.

And the fact that AVG found it as a threat too, makes it a major problem for Atlassian.

unknown

Just noting that I ran into this issue, and tried adding an exception. The result was a loop of redirects. Still blocked.

unknown

This is also happening to me. Adding an exception `https://id.atlassian.com/*` did not resolve, and seemed to expose another alert:

Annotation 2020-06-23 112232.jpg

Al Keeling

Add exceptions in Avast as endpoints without wildcards * or parameters. In other words, the login endpoint should be: https://id.atlassian.com/login Then restart your browser.

Robert_g0u5t1

I've had a reply via Twitter to add exceptions to various addresses into my AVG. Just trying it. I don't know if it will work before you ask!

https://confluence.atlassian.com/cloud/atlassian-cloud-ip-ranges-and-domain-744721662.htmls

addsum

Two more of us having the same issue that started today:

https://community.atlassian.com/t5/Jira-Questions/Cannot-login-from-avast-quot-We-ve-safely-aborted-connection-on/qaq-p/1413741

Jan Rodríguez

Same here! I'm unable to log in, so it's big problem. I hope it get fixed soon, or at least that they post something official.

addsum

I think they need to first disclose why the behavior changed between today and yesterday (since that link also was last modified on the 18th), and specifically address the message first posted here with respect to the HTML script, and also why it would impact both AVG and Avast.