Licence model business class

Question

Hi There,

we already tested Trello in our company. We are about 50 people and we are very exited about the possibilities to work in Trello.

Now we are thinking about upgrade to Trello Business Class. But I'm not quite sure if I understand your pricing model.

Not every employee works with Trello at the same level.
We have some power users who are member of nearly 30 Boards, and some, which only need to have a look at one Bord.

For example we have a small IT Team (4 Persons) and organise our technical "tickets" in one Trello-Board. Now we want to share this board with every employee in our company, so that everybody can ask a question or report an issue directly in the Trello Board. And from that point on everybody can follow up, what the status of his question/issue is.

Now my Question: Do I need to buy a licence for every employee, even if he is only member on one board?
In this case we have to invest nearly 6,000 EUR / year for 50 people, is that correct?

What possibilities do I have to give at least reading rights to all employees, but keep the costs within reasonable limits, since only about half of them work intensively with Trello?

Many thanks for your help in advance!

Best regards, Ole

Iain Dooley · Answer

@Ole Osthoff that’s right so long as they are only a single board guest they won’t be billable

Ole Osthoff · Answer

Hi Iain, many thanks for your answer. So if I understand you correctly, than I will create a team and only team members of this team will be billed, if I upgrade this team to a business class. And Employees, who only should be part of one board within this team, I would invite to this board but not add as team member, right?

Best regards

Ole

Iain Dooley · Answer

@Ole Osthoff Hi there, If you have boards in a business class team, only team members or multi-board guests are billable, so if most people only look at one board, you don't need to pay for them.

Additionally, you have some extra options for managing your costs:

1) Users who need some visibility into more than on board can create personal boards and then you can use Butler, for example, to create linked cards in their board. A rule to do that might allow you to add a label with someone's user name in one board, then have it copied to their personal board, also named with their username, and link the cards together. Your team members can be members of their personal boards without it impacting your billing.

2) Instead of the rest of the org adding cards directly in Trello, your core team could collaborate in Trello and then use a shared/support email address and plug it into your tickets board using a product such as this one I created:

http://www.benkoboard.com/

or this other one which runs as a power up:

https://sendboard.com/

This would mean that you could allow people to email the support team, and the team could collaborate and reply directly from Trello.