User unable to interact with cards

Question

Hi all,

I've set up a user with one of our boards - she is using Trello on safari on a mac. She is experiencing issues where she doesn't seem to be able to view checklists on trello or view/add comments. She basically can only see the card title and then nothing else, so is completely unable to interact with it.

Any idea what could be wrong??

Thanks,

Maria

Iain Dooley · Answer

@Maria R Hmm this sounds like something I've never seen on Trello. Can you please ask for the specific Safari and MacOS versions, and then also ask them to use loom.com to record a video demonstrating the problem? If possible they should try on a board without any sensitive info, maybe you could make another board and add them to it so they can demonstrate this without exposing any proprietary data.

Maria R_vja4xm · Answer

HI Iain, so the user can click on a card but can only see the title of the card... doesn't see description, checklists, comments, etc. Even the 'action's menu on the left just gives her the option to 'share', nothing else...

Maria R_vja4xm · Answer

Thank you, I've asked the user to try the above!