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Install baulked by db setup

Malcolm B I_Anson

Bamboo installation stops at “Please wait while Bamboo sets up your database”. JAVA_HOME is configured to jdk1.8.0_251 and database login details are correct. Ran this command wmic path win32_process where Name='java.exe' get ProcessId,Caption,Commandline | findstr /i bamboo and confirmed only one process of Bamboo is running. Please advise us how to troubleshoot the problem. Even restarting Bamboo does not help.

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Nic Brough -Adaptavist-

Do you have an error message? "Baulked" suggests it's just sitting there, but we can't be sure from that, can you describe what you see in the browser?

More importantly, can you look at the log to see what that is saying?

Malcolm B I_Anson

Yes, you've got what I meant: "baulked" in that there is no response. It's just waiting for hours at “Please wait while Bamboo sets up your database". The logs are too long to insert here. Can I send them to you somehow? I note one entry which may be of interest: The web application [ROOT] registered the JDBC driver [org.h2.Driver] but failed to unregister it when the web application was stopped. To prevent a memory leak, the JDBC Driver has been forcibly unregistered.

Jeyanthan I

Hi @Malcolm B I_Anson ,

Are you doing a fresh install? If so, kill the current process and try to install it with a supported database like PostgreSQL or MySQL and check what happens. The last few lines of <bamboo-home>/logs/atlassian-bamboo.log may reveal the progress on what is going on in the background. I'm afraid we couldn't conclude anything with the limited information you have provided.

Also, from the message, I see that you are using the default H2 database. H2 is a flat-file database and is not transaction safe and thus you may run into the risk of irrecoverable data loss mainly during system crashes. It is not recommended for production environments.

If you are evaluating Bamboo (with an evaluation license), please feel free to contact us via support.atlassian.com.

Cheers,
Jey

Malcolm B I_Anson

Thank you for your quick responses!

It is a fresh install.

I tried both Microsoft SQL Server and PostgreSQL. It is a fresh install.

We are not using a flat database. That was only to test to see if it is database-related issue. In any case, same problem occurred.