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How to upgrade my customer?

Filip Michele

Hi, I would like to upgrade my customer = sell them the Trello Business Class license. However, I am not able to find other possibility to do so than the button "Upgrade my team".

Consequently, Trello policy is that the entire team has to be on the same level, meaning that upgrading my customer to Trello Business Class would require me to have the same licese.

Is there a way how can I sell my customers Trello Business Class license(s) without being a part of their team then?

Many thanks for any sugesstions!

Accepted answers

Iain Dooley

@Filip Michele you just have to get them to click "upgrade my team" on a team they own

All comments

Iain Dooley

@Filip Michele you just have to get them to click "upgrade my team" on a team they own

Filip Michele

Thank you for your reply @Iain Dooley . However as a Solution platinum partner, our company can strike a better deal - compared to the situation where our customer would do that alone.

While I am pretty familiar how reselling works in the Atlassian world of on-premise solutions, I am still struggling with cloud based solutons like Trello.

Idea: My company orders the service, applies the discount, sells them to the customer and we both share the savings. Win-Win-Win for Trello, our customer and our company.
(E.g. compared to the situation, where our customer would not upgrade at all, due to pricing reasons.)

Iain Dooley

@Filip Michele I don't think there's anything like that for Trello yet, but I could be wrong (if there is I'd like to do the same thing

If you're a platinum solution partner, don't you have some sort of platinum solution partner support contact at Atlassian?

Filip Michele

@Iain Dooley I just got an answer from Atlassian, (took a while,) that the option I was searching for is sadly not available for Trello.
Therefore,the option you suggested seem to be the only one for this use case.