My company uses a Trello board to track the status of various projects. There are around 20-25 members on this board, with about 8 active daily users, and 306 cards.
We have been using this board as we work remotely, through the Covid-19 pandemic, and it allows everyone to see the status of each project at any given time. Each project has its own card. Each project manager is supervising between 40-45 projects. We have used the board extensively for the past 10 weeks and intend to do so for at least the next several weeks. I have exported JSON and XLS files as back-ups every now and then, but not on a regular basis.
The project managers add updates to the cards via comments. We use comments because of their timestamp feature, instead of updating the description box, and comments are tracked in the activity log. We want to keep using comments for updates to these projects. We also use checklists, labels and due dates.
I have noticed that comments on these cards are disappearing after a month. Has anyone else experienced this, and what is the solution to keep the comments from disappearing?