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I can log in successfully however, I cannot access the board invited to, asks me to create an accoun

Lucy_Norlie

If I click on the link in the invitation email I can see the boards and cards, but not edit. there is a banner asking me to create an account. I have an account already so it asks me to log in, when I do the board is not there any more. Or it goes back to the board and error message. I have tried from the desk top app and just dont see the shared board.

Any ideas?

Lucy

Accepted answers

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Danyal Iqbal

You dont have permissions for this board. Ask you administrator to give you access.

Lucy_Norlie

Actually she has sent me the invitation 3 times

Lucy_Norlie

There is another team member that was invited to the same board and no issues

Esme Crutchley

Hi @Lucy_Norlie

What it sounds like is that the board has been shared with one email e.g. a Gmail one, and the account that you made is linked to another email address e.g. an iCloud one.

Could you check that the email she's sharing it with is the same email that you're using for your Trello account?

Let us know!

Esme

Lucy_Norlie

I wish that was the case but the email is correct

Esme Crutchley

Hmmmm, very strange! I've reached out to the Trello team to see if they're aware of any problems, hopefully they'll get back to you soon

ManuR

Hi Lucy,

Could you contact us directly on http://trello.com/contact with the email address from the account that is currently getting this weird behavior so we can have a closer look on our side?

Thank you

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