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Locked out of Trello; 2FA Code not recieved

Kev Akers

Problem: Since migration from Trello to Atlassian account I'm logged out of my Trello account and cannot log in.

I have successfully sent password reset, and have reset said password (same email as this Atlassian account obviously).

It then asks for six-digit 2FA code - but I'm not recieving the code to my phone.

The screen says:

We've sent a code to +xxxxxxxxx70, it should get to you soon.

This format of phone number is correct for my phone number; but nothing is recieved.

Can you help?

The phone is a New Zealand phone number (0064) if that helps?

Accepted answers

All comments

Ed Letifov _TechTime - New Zealand_

What can Community (i.e. other users just like you) possibly solve here?

Reach to atlassian support via https://support.atlassian.com instead.

I have noticed that a lot of other services (non-Atlassian) are failing to reach NZ numbers - it's possible that there is a failure somewhere on infrastructure level with some generic provider (e.g. AWS).

Kev Akers

Thanks - I've seen some support reps answering questions on here; I was hoping someone might help my instance too. I'm getting desperate now...

Ed Letifov _TechTime - New Zealand_

They do indeed, but to me, this always seemed like "volunteer service" and "picking up strugglers", whereas proper support channels will have SLAs attached to them.

Ed Letifov _TechTime - New Zealand_

Also see this one: https://community.atlassian.com/t5/Trello-questions/2FA-in-Trello-does-not-ask-for-a-code/qaq-p/1331056

Specifically the advice to reach to Trello team

Iain Dooley

@Kev Akers I'll ping the team in Slack to see if someone can jump on here quickly.

Kev Akers

Thanks Iain, appreciate your help very much!

Havent heard anything yet (but I'm learning patience )

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