Remove users

Question

Hi all

We have a Statuspage trial and by default, administrator and site admin groups had Statuspage "Product Access". However, admins won't necessarily need access to statuspage and we'll only have limited users able to create and manage incidents.

So I went into our Product Access page and removed administrators and site admins and just left myself in the group statuspage-users.

However, when I go into statuspage, they're all still showing as users. This will obviously affect the pricing tier we're on so I want to remove them but there is no option to do so.

Any ideas?

Thanks

Zach_e1kokc · Answer

Hey Asher

Right now, it would count towards your total allocations within Statuspage, but if you could put in a ticket with our support team we can certainly investigate if there could be an interim solution!

Asher Francis · Answer

Hi Keeb

Thanks for this update. Can you please confirm if this will go towards our Statuspage tier licensing? We only plan on getting the Startup plan which will allow up to 10 members but we don't want these spaces taken up by Site Admins who won't necessarily need access

Thanks

Asher

Zach_e1kokc · Answer

Hey Asher!

I work on the Statuspage support team, and would be happy to help with

At the time of this writing, we have logic in place that a Site Admin within the associated Atlassian organization have access to the product, despite not being in the 'Statuspage' user group.

I've reached out to our products team regarding this, and have attached this community post to a feature request to allow the limiting Statuspage access for Site Admins.

I can't speak to when this change might be rolled out, but I will be sure to update this post should the be any updates.