email to board invalid address

Question

I am new to Trello and have set up a private board.  I followed instructions for capturing the email-to-board address and sent it to myself so I could save it in my contacts (Outlook) for ease of future card capture.

However, when I emailed to the address I got an auto reply in my inbox with the following message:  The Trello email address you attempted to email XXX is invalid".

Any ideas please?

Frances Tanner · Answer

thanks, contact submitted, Michael

Michael Pryor · Answer

Thank you. My apologies. I think to get at what is going on we will need you to contact us directly via trello.com/contact so we can get the actual board and email address and Look at the logs.

Frances Tanner · Answer

Hello,

The Trello email address you attempted to email, " xxxxxxx"@boards.trello.com, is invalid. If you were attempting to send an email to a board, you can get its email address by going to Email Settings under the sidebar menu on that board. If you were attempting to send an email to a specific card, please verify the email address for that card.

For more information on sending cards to your board via email, please visit our help page.