Cards disappearing

Janna Bergstedt

We're having issues with Trello cards randomly disappearing. It's only on one of our boards and not all cards. So it doesn't happen on all cards, just some stubborn cards will just be archived for no apparent reason. We can bring it back, but more than likely, it will archive again.

We do have a couple of powerups, but I cannot see anything in there that would make this happen. The powerups are Unito Board Sync and Butler. 

It's been happening on this particular board for months now, off and on. We cannot determine the cause or a fix to it, but it's very frustrating. Any help that you can provide would be greatly appreciated! 

Thank you. 
Janna

Iain Dooley

@Janna Bergstedt if things are happening that you aren't doing, the best way to track it down is:

1) Look at the board activity feed and see which account took the action to archive the card (you can also see this in the card's own activity feed)

2) For that account, go to settings and review the apps that have access. If nothing obvious jumps out at you, then revoke access to apps one at a time (or revoke all and re-add one at a time) until you find the culprit