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Lost access to Trello after Email change

hht66

I did want to change my email in Trello as recommended during login. Success.

Automatically linked to a NEW Atlasian account and afterwards no option to re-link my "old" Atlasian with the old Trello ressources as the two Atlasians blocked each other from equalising either of the email addresses.

I did delete the NEW Atlasian but did not get back access to Trello.

What should I do now:

1. to regain my Trello ressources (I could stop deletion of the NEW Atlasian)

2. to login all ressources again under one (ideally changed) email.

Thanks

Accepted answers

Iain Dooley

@hht66 Did you use Google to login during this process?

All comments

Iain Dooley

@hht66 Did you use Google to login during this process?

hht66

No.

I used direct login always incl. individual passwords, also for Trello

Iain Dooley

@hht66 okay so let me get this straight, you logged in, you saw the "Atlassian Migration" message you changed your email, got a verification, clicked the link, logged in with your old account to verify and thus were now logged into Trello using your new email.

Then you went through the Atlassian Migration process, and your Atlassian account is now connected to a new Trello account, and you can't login to Trello using either your updated email, or the email that used to be attached to the account, even though you've always used Trello email and password to login and never another identity provider such as Google?

hht66

Thanks for taking care.

Few differences leading to longer story:

I did log directly to Trello (my accounts are to Trello and Atlasian used the same email but were not linked)

In Trello I was asked whether I really want to use that email as with an institutional domain would be possible that in future potential institutional admins could manipulate my data... OK, so I changed email to neutral domain. Subsequent I was asked to link my account to my Atlassian account which I accepted. Then a NEW account was created rather then a linking... because I first accepted to change my email in Trello?

But now there is no way back - for my knowledge as I cannot restore the email in Trello neither change the email in the old Atlassian.

I still access to both logins.

I meanwhile put the NEW Atlassian on delete but it obviously will delete also the Trello part. So I need a solution within the 14 days to definite deletion...