Creating new Trello card from Freshdesk

Question

I have installed the Trello app on Freshdesk to facilitate integration.  I'm not sure if this is a bug or what. But every time I need to create a new card from the ticket I received, I assign it to a particular list ("Requests Submitted"). When the card was created, it appears on the "In Progress" list. Has anyone of your clients experienced the same issue? I contacted the helpdesk of Freshdesk and the guy recommended to get in touch with the developer becase "... as this is a third-party app we are unable to check the logs at our end. Do let us know if they helped you with a solution to this issue."

Support_npwc4a · Answer

Hi Iain, I've already contacted softwaredevtools regarding the issue we're having with Freshdesk and Trello. So far there's only one board that hasn't worked seamlessly yet. The others are perfectly fine now. :)

Iain Dooley · Answer

@Support hey there, according to the Trello app page on the Freshworks Marketplace:

https://www.freshworks.com/apps/freshdesk/trello/

The plugin is supplied by this company:

https://softwaredevtools.com/

There are also a couple of shared email solutions that allow you to work directly from Trello instead of using FreshDesk. The SendBoard power up lets you use Trello as a helpdesk:

https://sendboard.com/

Although since it's a powerup it won't work from mobile devices. I created BenkoDesk which does the same thing but works from any device:

http://www.benkodesk.com/

Although it's awaiting Google verification so you can't currently sign up without a big ugly warning. I'd be happy to take you through it if you'd like :)