Public comment notification not sent to organization but only to reporter

Question

Hi,

is it possible to enable "auto watch / get notifications" for a whole organization by default?

Angélica Luz · Answer

Hello there,

Thank you for reaching out to Atlassian Community!

When a ticket is shared with an organization, they will only receive one notification to inform that and they must choose if they want to receive future updates.

There is a feature request suggesting improvements for that:

* Send Notifications to Service Desk Organization Members By Default

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica