How to add a field in jira agent view
Hello Rose,
Welcome to Atlassian Community!
When using a next-gen project, it's possible to add fields on the agent view by going to Project settings > Request types.
On this page, select the desired Request type and drag the fields from the right sidebar and drop it under Context fields.
If it's a classic project, go to Project settings > Screens.
Expand the desired scheme and select the screen you need to add fields.
On the bottom of the page, you will see a dropdown menu where you can select the fields for the screen.
If you have any other questions regarding this matter, please let us know.
Regards,Angélica
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