If I don't want to use opsgenie to create JIRA ticket but still want JIRA and opsgenie communication

Question

For sending custom fields to JIRA we need to use OEC, I don't want to use OEC.

So I want to create a JIRA ticket from my logging platform Azure (which is sending alert to Opsgenie)but at the same time I want the same interaction between JIRA and Opsgenie

Now what are the fields I should send to JIRA in JSON payload from Azure so that it can communicate (like updating, commenting bidirectional) with OPSGENIE afterwards

Samir · Answer

Hi @AksChopra - Yeah it's not possible to modify which fields Opsgenie sends to Jira without using OEC. OEC allows you to modify the script that makes the request to Jira, so you can customize the request with whatever fields you want.

But just using the native cloud integration with Opsgenie and Jira without OEC doesn't allow you that same flexibility. We do have some improvements coming to that integration soon, that might offer some more flexibility with custom fields etc.

Thanks,

Samir

AksChopra · Answer

Thanks Samir for the Reply

However the issue is I want to send more fields to JIRA like components, country and assignee but Opsgenie does not support sending custom fields to JIRA. For that  they have provided the option of using oec service but installing and hosting  oec service at our server is difficult. So we don't want to use oec.

I hope you understand the issue. That is the reason I wanted to send the Alert and JIRA ticket  from Azure to opsgenie and JIRA respectively and then wanted JIRA and opsgenie to synchronize afterwards.

Samir · Answer

Gotcha - so it sounds like you have the Azure alerts creating both a Jira ticket & an Opsgenie alert, and you want all 3 to be in sync when an update is made to one of them?

If so, the best way to do this would be to have Azure create the alert in Opsgenie, and Opsgenie create the issue in Jira. This will have Opsgenie sitting "in between" the Azure alert, and the Jira ticket, and Opsgenie will be able to keep the 3 in sync.

If you're using Jira server, and your Jira instance is not accessible over the internet, then you'd have to use OEC in order for Opsgenie to be able to communicate to Jira at all. If it is accessible over the internet, then you don't need to use OEC.

There wouldn't be a way to have Azure create the issue in Jira, and create the alert in Opsgenie separately, and then have all 3 be in sync. Opsgenie needs to be in the middle of the 2 in order to keep all 3 in sync. Otherwise, you could have the Azure alert and the Opsgenie alert in sync, but Opsgenie wouldn't be able to update the Jira ticket, unless opsgenie was the one that created the Jira ticket.

Let me know if that helps! And if you have more questions, feel free to come into support and we can work with you from there.

Thanks,

Samir