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Is there a way of updating the default of "Send notifications" on the postmortems to unticked?

Sophie Reynolds

Some incidents require further analysis for root cause and we don't always have the postmortems ready until some time after the event. We don't necessarily want to send a notification if a post-mortem has been updated a couple of weeks after the incident has closed.

As the default for sending notifications is ticked our engineers can sometimes miss it and emails are sent.

Is there a way to change the default?

Thanks!

Accepted answers

Nick Coates

Hi Sophie,

I actually raised this with Atlassian (STSPG-5544) some time ago but when I had my monthly meetings with Jake our CSM there was no movement.

Perhaps the Statuspage team could add you to the ticket as another customer who requires this? Will help push this up to the product managers!

Thanks,
Nick (Broadcom)

All comments

Nick Coates

Hi Sophie,

I actually raised this with Atlassian (STSPG-5544) some time ago but when I had my monthly meetings with Jake our CSM there was no movement.

Perhaps the Statuspage team could add you to the ticket as another customer who requires this? Will help push this up to the product managers!

Thanks,
Nick (Broadcom)

Jake Bartlett

I've gone ahead and updated our internal feature request and shared this with the product team.

Sophie Reynolds

Thanks guys!

Dan Brockwell_1pqfcb

Hey Sophie! I'm an Associate Product Manager in Incident Management for Jira Service Management.

We're currently looking to better understand how teams conduct their post incident review (PIR) / postmortem process and their key pain points / user needs.

Came across your feedback and would love to set up some time to learn more about how your team runs PIRs. Feel free to shoot me an email on dbrockwell@atlassian.com if you'd be open to having a chat

Logan Eriksen

Hello,

Curious about any update on this feature request. Is there a direct link to STSPG-5544 or is that only available to internal Atlassian folk?

Thanks!

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