Locked out of my account, need help

Stefano Bortoletto

Hi!

A few weeks ago I got logged out of my Trello account. When I tried resetting my password I realized that my account was originally opened with the email I used at my old job. Because of this I could not reset my password and gain access to my account again. Trello refuses to change the email address to my old account despite me having a unique name which is in both my username, old email address and new email address.

I was the leader of a board at work I started. My question is if I need to create a new account to be able to get back into this board, how can I give leadership access to another member in the board so that we dont completely lose all the data that is on there?

Thank you in advance,

Stefano

Torben_trello

Access to the registered email address is required in order to gain access to an account.

This is an important security measure to prevent social hacking/ engineering attacks. You can read more about our efforts here: https://help.trello.com/article/839-why-support-cant-grant-access-to-your-account

You might want to check, if you can get access to that old email address in order to gain access to the account again.