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Sourcetree hangs on start-up after update

unknown

Hi,

Sourcetree hangs on start-up after the latest update.

In sourcetree.log there is a repeated error, maybe it's related (i assume it's an infinite loop):

Any ideas/suggestions?

ERROR [2019-11-08 17:58:15,266] [21] [Sourcetree.Analytics.Emau.EMauSubmissionService] [Log] - POST MAU submission FAILED
System.IO.FileLoadException: Could not load file or assembly 'TimeZoneConverter, Version=2.3.0.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040)
File name: 'TimeZoneConverter, Version=2.3.0.0, Culture=neutral, PublicKeyToken=null'
at Atlassian.AnalyticsService.Client.Converters.IanaTimezoneConverter.WriteJson(JsonWriter writer, Object value, JsonSerializer serializer)
at Newtonsoft.Json.Serialization.JsonSerializerInternalWriter.SerializeConvertable(JsonWriter writer, JsonConverter converter, Object value, JsonContract contract, JsonContainerContract collectionContract, JsonProperty containerProperty)
at Newtonsoft.Json.Serialization.JsonSerializerInternalWriter.SerializeObject(JsonWriter writer, Object value, JsonObjectContract contract, JsonProperty member, JsonContainerContract collectionContract, JsonProperty containerProperty)
at Newtonsoft.Json.Serialization.JsonSerializerInternalWriter.SerializeObject(JsonWriter writer, Object value, JsonObjectContract contract, JsonProperty member, JsonContainerContract collectionContract, JsonProperty containerProperty)
at Newtonsoft.Json.Serialization.JsonSerializerInternalWriter.Serialize(JsonWriter jsonWriter, Object value, Type objectType)
at Newtonsoft.Json.JsonSerializer.SerializeInternal(JsonWriter jsonWriter, Object value, Type objectType)
at Newtonsoft.Json.JsonConvert.SerializeObjectInternal(Object value, Type type, JsonSerializer jsonSerializer)
at Sourcetree.Analytics.Emau.EMauSubmissionService.<SubmitBatch>d__62.MoveNext()
WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].

Accepted answers

All comments

Christopher Beck

I get the same error trying to open a repo.

Carlos Carvalho_ri7y3r

Me too with the version downloaded from AutoUpdate. But with 3.2.6 i didn't have problem at all.

At the sourcetree main site, the download link point to 3.2.6, not to 3.3.4 from auto update notification.

I use Windows and have the Kaspersky antivirus.

I'm from Brazil and have been experiencing many issues in other programs because the extinsion of the summer time in Brazil.

Matthew Evjy

I am having the same issue with version SourceTree Version 3.3.6.

Ryan Halley_i4eio7

Me too. 3.3.6. Hung yesterday evening after hours of use, and now today it does it immediately after loading.

Ilia Burakov

I have the same problem on SourceTree.exe, version: 3.4.9.0.

There are always two messages in the log:

Application: SourceTree.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at SourceTree.Analytics.Emau.EMauSubmissionService+<SubmitBatch>d__40.MoveNext()
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
at System.Runtime.CompilerServices.TaskAwaiter`1[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].GetResult()
at SourceTree.Analytics.Emau.EMauSubmissionService+<Submit>d__39.MoveNext()
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
at System.Runtime.CompilerServices.TaskAwaiter`1[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].GetResult()
at SourceTree.Analytics.Emau.EMauSubmissionService+<SubmissionTimer_Elapsed>d__37.MoveNext()
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()

Faulting application name: SourceTree.exe, version: 3.4.9.0, time stamp: 0x62875751
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1826, time stamp: 0x299341e8
Exception code: 0xe0434352
Fault offset: 0x0000000000034fd9
Faulting process id: 0x5e80
Faulting application start time: 0x01d89b3dfdfeefdc
Faulting application path: C:\Users\Unnamed\AppData\Local\SourceTree\app-3.4.9\SourceTree.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: ee902967-763d-4b93-b2c6-4a1360566edd
Faulting package full name:
Faulting package-relative application ID:

Jhonathan Correa

(deleted)

Jhonathan Correa

I had this exact same problem and the cause was the proxy/firewall blocking a post to "https://as.atlassian.com/api/v1/import".