Can't find users on bamboo 5.9.4

Question

The system was installed after an incident of O.S. then the "bambo_home" it was mapped in the file "bamboo_install/atlassian-bamboo/WEB-INF/classes/bamboo-init.properties" because it is mounted on another disk, all the information is found but the users are not found. In the configuration of "bamboo.cfg.xml" database properties is like this "jdbc:hsqldb:${bambooHome}/database/defaultdb" on that path I only see 3 files "defaultdb.log, defaultdb.properties and default.script" My question is that, what is wrong because users cannot enter with their credentials and when you want to recover the password by email, mention that user does not know bamboo. Thank you for your attention, I hope you can support me

Daniel Santos_157bm4 · Answer

Hey @Ricardo Alan Rodriguez Soto

Good to know that you are working with @Reynaldo Cruz Pérez in this one,

* Did any of you find log messages that indicated Crowd as the source of the issue?

The file <bamboo-home>/xml-data/configuration/crowd.properties should have the Crowd URL and credentials that Bamboo is using (or attempting to use). It doesn't mean that these credentials can be used to login into Crowd. Usually, we create different credentials for each app that will give permission only to the user repository needed by that app.

This document should cover the password restoration for Crowd:

* Restoring Passwords To Recover Admin User Rights

Since I do not support Crowd myself, please open a new question if that document is not enough to allow you getting control of your crowd instance again.

Ricardo Alan Rodriguez Soto · Answer

Hi @Daniel Santos , I'm on the team with @Reynaldo Cruz Pérez and we saw that file and it's like this " " but we don't implement bamboo since it has been there since 2015 so I don't know how to visualize the crowd configuration and haven't the local administrator account.

Daniel Santos_157bm4 · Answer

Hi @Reynaldo Cruz Pérez It could be a problem related to the LDAP or Crowd that is not authorizing requests from a new instance of Bamboo (new source IP for requests). * Are you using an external user repository in this instance? The user configuration is set at /xml-data/configuration/atlassian-user.xml. It should what is the user repository used. * Have you checked the error logs to see if there is something new there? Please check the /logs/atlassian-bamboo.log right after a failed login attempt to check what the logs say. It could also guide us if there is something wrong with the login.