Jira server is down

Question

Hello,

Our Jira server instance is going down from time to time, every few days we are seeing that the jira is not available and we need to start it again vi ssh connection to the server.

What can be the root cause? and which more information do you need?

Thanks!

Suzanna Bate · Answer

Hi,

Thanks for your answer.

I have export the required logs from the server.

Can you please assist me to locate the root cause? how can I upload the files here?

Thanks!

Yogesh Mude_qi979c · Answer

Hi @Suzanna Bate

Welcome to the community!

Please check the log files for error details or even you can run the log analyzer from Jira.

Logfile location: <JIra_Home>/log/Atlassian-jira.log file

Log analyzer : log in to jira as Admin --> System --> troubleshooting & support tools.

Mathis Hellensberg · Answer

Hi Suzanna

Have you checked the log files for errors? It's located on your server drive > Program Files > Atlassian > Application Data > Jira > Log > atlassian-jira.log.