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SourceTree crash on commit

Eric Langley

Hello,

Running Version 3.2.6 of SourceTree connect to a BitBucket Git repository.

When I run a Commit SourceTree crashes (every time) and the program to report the crash comes up.

What can I look for to troubleshoot?

Thanks,

~eric

Accepted answers

Stephen Sifers

Hello Eric and welcome to the Community!

Thank you for reporting this issue upon commit. We can confirm this is caused by the lack of a username and email being set within Sourcetree. This issue will be resolved in a future release as well. To set a username and email, please review the following:

Within Sourcetree, select Tools > Options.
From within Options, ensure the following is entered:

I hope this information proves helpful in allowing you to commit.

Regards,
Stephen Sifers

All comments

Stephen Sifers

Hello Eric and welcome to the Community!

Within Sourcetree, select Tools > Options.
From within Options, ensure the following is entered:

I hope this information proves helpful in allowing you to commit.

Regards,
Stephen Sifers

Tatyana Skripnikova

I have the exact same problem and I do have the username and E-mail filled out. What could be the other ways to fix this?

JBonavita

I'm running into the exact same problem. I have both my user name and password filled in and it crashes on every commit.

Alin Baesu

I also had this problem, although my user name and pass were filled in by default. I did the following and it worked for me:

1. I deleted the user name and password from Options, left the fields blank.

2. Made a commit (it crashed).

3. Added the user name and password again.

It now commits without any issues so far.

Hope this is helpful.

mikegoldberg

Same exact issue and Alin's instructions above worked like a charm.. Thanks for the help!

JBonavita

@mikegoldberg Welcome!

Read the previous responses. You should remove your account and re-add it.

Shreyans Jain_ndfry1

thanks this worked for me as well but what we should add in the option for selecting folder in repository

Stacey_Dunstan

Worked for me:

- Deleted username and email.

- It crashed.

- Re inserted username and email.

- Now it works

KEMBL

Within Sourcetree, select Tools > Options.
From within Options, remove Full name and Email address
perform in the command line:

git config --global user.email "PUT.YOUR.GIT@EMAIL.HERE"

git config --global user.name "PUT.YOUR.GIT.USER.HERE"

try to commit again. After it when I opened Options the Full name and Email address fields were filled-in properly.

(!) in the command line, you will probably need to change the current folder to one where GIT executable resides.

As an alternative way you can try to edit c:\Users\<YOUR.USER.NAME>\.gitconfig file like below and restart Sourcetree app.

[user]
name = PUT.YOUR.GIT.USER.HERE
email = PUT.YOUR.GIT@EMAIL.HERE
[difftool "sourcetree"]
cmd = '' \"$LOCAL\" \"$REMOTE\"
[mergetool "sourcetree"]
cmd = "'' "
trustExitCode = true

Brian Lee_nsps8f

What worked for me:

I already had my name and email under default user information in general options. It was still crashing.
What I was missing was the default project folder. Once I filled it in under General options, no more crashing.

Vlad Crisan_kl1t7n

This solved the problem in the end. Thanks!

Pajar Dewa Saputra

thank's a lot , this work for me!

Stephen Stryker

I was able to resolve this by simply deleting the Username and Email completely, saving those changes, closing the program and restarting it, then entering the Username and Email manually.