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Can't login to trello

Daniela Higuera

Hello!

I need to create an account in trello, I tried with my email address and a password and apparently now I have an account with atlassian but when I am trying to login to trello I keep getting a message that says that I don't have an account with them so when I try to enter my info again I received an email saying there is already an account registered with my email address ¿?

Help please!! Thanks!

Accepted answers

Ilya Turov

I guess you can try recovering your password if it says that account with your email already exists: https://help.trello.com/article/743-recovering-your-trello-account

Gabriel Matabane_lp9krv

Ensure that you have logged in to trello in one way and one way only, if through google then always log in with google or if through a password and email this is the method you should use, try to login with this link https://trello.com/login

All comments

Ilya Turov

I guess you can try recovering your password if it says that account with your email already exists: https://help.trello.com/article/743-recovering-your-trello-account

Gabriel Matabane_lp9krv

Daniela Higuera

Thanks Ilya! I tried that but didn't work..the issue was that I tried to activate my account from a different device and from then trello was blocked! but it's solved now!

Daniela Higuera

Thanks for your help Gabriel! My issue is solved already

Inbal Chesner

Hello friends, is there a way to contact chat or call trello team ?

I'm trying to help my friend login to her account, she for sure has a specific address she used for trello as it does work on her phone but not on her ipad.

It keeps saying that there is no account under this email address but it is incorrect as it is the only address she used.

Who can I speak with and how can I be supported here?

Thank you so much

Jeremy Lefler

I have the same issue right now. My only login email is saying that it can not be found??

Randall Robertson

We are running into this problem with one of our users. He was getting in just fine last week and now it says it can't find an account for that address. Tried on different machines, with incognito/private windows, etc. No recent changes in the SSO account or on the Atlassian User Management side... Not sure what could have changed. We use Atlassian Access with Azure SSO.

Priddy Broderickson

Next, try logging into Trello in the following ways to see if you can reproduce the issue you are having: Disable all extensions and customizations in your current browser. Use a private/incognito browsing tab. Try using a different browser on the same computer.

First, make sure you are using one of our supported browsers. We can't support every version of every browser, so it helps to make sure you're using one that's supported and tested by us.

Next, try logging into Trello in the following ways to see if you can reproduce the issue you are having:

Disable all extensions and customizations in your current browser

Use a private/incognito browsing tab

Try using a different browser on the same computer

Try using a different computer

Allow cookies from id.atlassian.com, auth.atlassian.com, and trello.com (read more about cookies on our Cookies and Tracking notice)

Allow cookies from third party sites in case you're running into any issues with linking to Google Drive or Dropbox

Jacob Chan

Hi @Randall Robertson ,

I am facing the same issue as well. Did you find a way to fix this?

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