Alert on different time zone

Question

We have number of teams working on same project in different timezone , in this case how your tool trigger notification in regard to their timings . suppose i have escalated an issue and i want to convey to my teams in their morning times with one click 10:00 am for all (different time zone)is it possible ?

Dirk Lachowski_b0vz9b · Answer

Yep, it is. To make things even worse, the time selector does only support 12 hour clock format.

unknown · Answer

Is this correct? according to https://support.atlassian.com/opsgenie/docs/time-constraints-and-timezones/, the notification policy is based on the account's timezone, so is it not agnostic to the individual responders timezones? As in, this alert will be delayed until the ACCOUNT timezone's 10am, not necessarily the timezone of the current on-call engineer.

Kate Clavet-D_Amelio · Answer

Thanks Mark! and Thanks @Mithlesh sharma for taking the time to post your question so we could answer it fully! Have a great day!