How to retrieve a 'canceled' card

Question

Hello!

Have any of you seen a button that showed as, 'cancel'?

After working out details onto one of our cards, I wanted to delete an old note on the card. I saw a 'cancel' button to the right and thought, 'let's try this' -- Bad idea!

I now can not find the entire card with all our detailed notes!

I did not 'archive' the card, not did a 'delete' the card. The wording on the right side of the screen was, 'cancel'

Three questions:

-- I don't recall ever seeing 'cancel' as an option on a trello board, is this new?

-- Can I retrieve a canceled card?

-- How?

Thank you for any guidance or help you're able to share!

Pam from Respectful Ways · Answer

Thank you SO much John.

As mentioned - what I find so strange is that Trello offers you "an out" if you archive or delete, but this first-time-I've-seen "cancel" button that I pushed, removed the whole card immediately!

You'd think they'd have safe-guards to stop that from happening, and my fingers are crossed they can access cancelled cards from their backend.

If you're unable to help, please let me know if you have a phone # to their help desk so I can speak with a Trello staff member. Thanks again!

John Funk · Answer

Hey Pam - So sorry, didn't notice that this was Trello and not Jira, so not sure about canceling a Trello card. But I will poke around some more and see what I can find.

Pam from Respectful Ways · Answer

Hi John,

I clicked the magnifying glass and searched for it many different ways already. Are you saying once I download Jira onto my laptop, the magnifying glass will then be able to retrieve information from hidden areas? If so, I'm on it! Let me know, thanks!

Also, does Trello have staff assigned to their 'help' line?