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Trello for Gmail - not working?

Yatish Madhav

Hi there

I have checked the other tickets around this issue but find nothing close to similar. I am a G Suite Admin and we have the marketplace Trello for Gmail application enabled and ON for everyone. This has been for quite some time and has been used successfully by myself and others before ...

Though myself and a few other users are unable to see the application on Gmail in the right hand sidebar. We do see Keep, Tasks and Calendar - but no Trello icon.

This is relatiely new as none of the users noticed this before this week - Can't be sire for how long it is missing.

Please advise?

Thank you

Yatish

Accepted answers

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Paul_Skinner

I also have this issue and posted about this here: https://community.atlassian.com/t5/Trello-questions/Trello-for-Gmail-not-appearing/qaq-p/1159646

Yatish Madhav

Thanks Paul. I wonder if Trello is aware of this. Hopefully this can be resolved soon.

Yatish Madhav

Hi there (Paul and others too) - Just replying to see if any one else can see this and if there is any feedback available for us for this? Thanks in advance

Paul_Skinner

I have today submitted these two forum posts to Trello support since this forum is obviously not looked at.

Will report here if I get a response.

Paul_Skinner

I am now in contact with Trello support and we are diagnosing. Will follow up with any solutions as they are discovered.

Yatish Madhav

Thank you, Paul. Has there perhaps been any outcome on that?

bentley_98ecm2

I'm trying to dig into this a bit more, but it is tricky to reproduce, unfortunately. We have a few clarifying questions.

1. Does the icon show up when you open an email (as opposed to looking at the inbox)?

2. Do you have the "side panel" expanded?

Screen Shot 2020-01-30 at 10.16.22 AM.png

3. Can you confirm that the app is in the trusted list? Check out Add or remove an app from the trusted list here: https://support.google.com/a/answer/7281227?hl=en

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