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Jira - Crowd not authentcating due to HTTP-403 error

Shivaprasad Hattaraki

I have migrated one Jira instance to another test instance , the migrated data is from Jira instance which is connected with Crowd.

I am trying to connect new migrated Jira instance with Crowd but i am facing problem due to following error.

Connection test failed. Response from the server:
com.atlassian.crowd.exception.ApplicationPermissionException: HTTP Status 403 – ForbiddenType Status ReportMessage Client with address "10.100.4.219" is forbidden from making requests to the application, jirastg.Description The server understood the request but refuses to authorize it.Apache Tomcat/8.5.34

I have done following work around

Note: if you are migrating/upgrading a Jira instance that already uses Crowd, you will need to merge these files (not overwrite them).
If Jira is running, shut it down first.
Edit the JIRA/atlassian-jira/WEB-INF/classes/seraph-config.xml file. Comment out the authenticator node:

Uncomment the line that contains the new authenticator:
<authenticator class="com.atlassian.jira.security.login.SSOSeraphAuthenticator"/>
Copy the crowd.properties file from CROWD/client/conf/ to JIRA/atlassian-jira/WEB-INF/classes.
Edit JIRA/atlassian-jira/WEB-INF/classes/crowd.properties. Change the following properties:
KeyValue
application.name
jira
The application name must match the name that you specified when you defined the application in Crowd (see Step 1 above).
application.password
The password must match the one that you specified when you defined the application in Crowd (see Step 1 above).
crowd.base.url
eg. (http://localhost:8095/crowd/)
If your Crowd server's port is configured differently from the default (i.e. 8095), set it accordingly.
crowd.base.url must be the same URL used to access Crowd in your Browser.
session.validationinterval
Set to 0, if you want authentication checks to occur on each request. Otherwise set to the number of minutes between request to validate if the user is logged in or out of the Crowd SSO server. Setting this value to 1 or higher will increase the performance of Crowd's integration.

Accepted answers

Shivaprasad Hattaraki

The problem was the migrated jira instance had a old crowd credentials in crowd.properties file and new server and crowd server subnet ip address were different.

Solution: Edited crowd.properties file with latest crowd credentials and added both servers in same subnet group.

All comments

Petr Vaníček

Hi,

did you add IP or hostname of new Jira instance into Crowd configuration in Applications -> app -> Remote Addresses ?

Shivaprasad Hattaraki

Yes i have added new jira instance ip address in remote addresses.

Shivaprasad Hattaraki

The problem was the migrated jira instance had a old crowd credentials in crowd.properties file and new server and crowd server subnet ip address were different.

Solution: Edited crowd.properties file with latest crowd credentials and added both servers in same subnet group.