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How to make an offline remote agent online?

Tem Ed

I restarted my system and found out that my remote agent has been turned offline.

A post suggested to start it again using the batch file. I did and it shows:

C:\Agent\bin>StartBambooAgent-NT.bat
ERROR | wrapper | 2019/07/07 22:51:49 | The Bamboo Remote Agent service is already running with status: RUNNING
Press any key to continue . . .

So i looked for error in the log file (atlassian-bamboo-agent.log.1). This is what I found (it keeps on repeating):

STATUS | wrapper | 2019/07/07 22:51:52 | Launching a JVM...
INFO | jvm 162 | 2019/07/07 22:51:53 | Wrapper (Version 3.2.3-atlassian-1) http://wrapper.tanukisoftware.org
INFO | jvm 162 | 2019/07/07 22:51:53 | Copyright 1999-2006 Tanuki Software, Inc. All Rights Reserved.
INFO | jvm 162 | 2019/07/07 22:51:53 | 
INFO | jvm 162 | 2019/07/07 22:51:53 | 2019-07-07 22:51:53,193 INFO [WrapperSimpleAppMain] [AgentBootstrap] Starting Agent Bootstrap using Java 1.8.0_161 from Oracle Corporation. Default charset: windows-1252, file name encoding: Cp1252
INFO | jvm 162 | 2019/07/07 22:51:53 | 2019-07-07 22:51:53,193 INFO [WrapperSimpleAppMain] [AgentBootstrap] Agent bootstrap using endpoint: http://192.168.99.1:8085/agentServer/
INFO | jvm 162 | 2019/07/07 22:51:53 | 2019-07-07 22:51:53,208 INFO [WrapperSimpleAppMain] [RemoteAgentHomeLocatorForBootstrap] Using agent home located at [C:\Agent]
INFO | jvm 162 | 2019/07/07 22:51:53 | 2019-07-07 22:51:53,208 INFO [WrapperSimpleAppMain] [RemoteAgentHomeLocatorForBootstrap] Using agent home located at [C:\Agent]
INFO | jvm 162 | 2019/07/07 22:51:53 | 2019-07-07 22:51:53,239 INFO [WrapperSimpleAppMain] [AgentUuidInitializer] Found agent UUID '551d80cf-db13-4ecd-b99b-cbae303cea1e' in agent config file 
STATUS | wrapper | 2019/07/07 22:51:53 | Launching a JVM...
INFO | jvm 192 | 2019/07/07 22:51:53 | Wrapper (Version 3.2.3-atlassian-1) http://wrapper.tanukisoftware.org
INFO | jvm 192 | 2019/07/07 22:51:53 | Copyright 1999-2006 Tanuki Software, Inc. All Rights Reserved.
INFO | jvm 192 | 2019/07/07 22:51:53 | 
INFO | jvm 192 | 2019/07/07 22:51:53 | 2019-07-07 22:51:53,768 INFO [WrapperSimpleAppMain] [AgentBootstrap] Starting Agent Bootstrap using Java 1.8.0_161 from Oracle Corporation. Default charset: windows-1252, file name encoding: Cp1252
INFO | jvm 192 | 2019/07/07 22:51:53 | 2019-07-07 22:51:53,768 INFO [WrapperSimpleAppMain] [AgentBootstrap] Agent bootstrap using endpoint: http://192.168.99.1:8085/agentServer/
INFO | jvm 192 | 2019/07/07 22:51:53 | 2019-07-07 22:51:53,799 INFO [WrapperSimpleAppMain] [RemoteAgentHomeLocatorForBootstrap] Using agent home located at [C:\Agent]
INFO | jvm 192 | 2019/07/07 22:51:53 | 2019-07-07 22:51:53,799 INFO [WrapperSimpleAppMain] [RemoteAgentHomeLocatorForBootstrap] Using agent home located at [C:\Agent]
INFO | jvm 192 | 2019/07/07 22:51:53 | 2019-07-07 22:51:53,877 INFO [WrapperSimpleAppMain] [AgentUuidInitializer] Found agent UUID '551d80cf-db13-4ecd-b99b-cbae303cea1e' in agent config file 
INFO | jvm 162 | 2019/07/07 22:52:03 | 2019-07-07 22:52:03,085 INFO [WrapperSimpleAppMain] [AgentContext] Requesting fingerprint, url: http://192.168.99.1:8085/agentServer/GetFingerprint.action?hostName=DESKTOP&version=3&agentUuid=551d80cf-db13-4ecd-b99b-cbae303cea1e
INFO | jvm 162 | 2019/07/07 22:52:03 | 2019-07-07 22:52:03,089 INFO [WrapperSimpleAppMain] [RemoteAgentHttpClientFactory] Creating a new HTTP client...
INFO | jvm 192 | 2019/07/07 22:52:03 | 2019-07-07 22:52:03,053 INFO [WrapperSimpleAppMain] [AgentContext] Requesting fingerprint, url: http://192.168.99.1:8085/agentServer/GetFingerprint.action?hostName=DESKTOP&version=3&agentUuid=551d80cf-db13-4ecd-b99b-cbae303cea1e
INFO | jvm 192 | 2019/07/07 22:52:03 | 2019-07-07 22:52:03,061 INFO [WrapperSimpleAppMain] [RemoteAgentHttpClientFactory] Creating a new HTTP client...
INFO | jvm 197 | 2019/07/07 22:52:03 | Exiting due to fatal exception.
INFO | jvm 197 | 2019/07/07 22:52:03 | org.apache.http.conn.HttpHostConnectException: Connect to 192.168.99.1:8085 [/192.168.99.1] failed: Connection timed out: connect
INFO | jvm 197 | 2019/07/07 22:52:03 | at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:159)
INFO | jvm 197 | 2019/07/07 22:52:03 | at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:373)
INFO | jvm 197 | 2019/07/07 22:52:03 | at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:381)
INFO | jvm 197 | 2019/07/07 22:52:03 | at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:237)
INFO | jvm 197 | 2019/07/07 22:52:03 | at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:185)
INFO | jvm 197 | 2019/07/07 22:52:03 | at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)
INFO | jvm 197 | 2019/07/07 22:52:03 | at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:111)
INFO | jvm 197 | 2019/07/07 22:52:03 | at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)
INFO | jvm 197 | 2019/07/07 22:52:03 | at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)
INFO | jvm 197 | 2019/07/07 22:52:03 | at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)
INFO | jvm 197 | 2019/07/07 22:52:03 | at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:56)
INFO | jvm 197 | 2019/07/07 22:52:03 | at com.atlassian.bamboo.agent.bootstrap.AgentContext.initFingerprint(AgentContext.java:114)
INFO | jvm 197 | 2019/07/07 22:52:03 | at com.atlassian.bamboo.agent.bootstrap.AgentContext.initServerSession(AgentContext.java:101)
INFO | jvm 197 | 2019/07/07 22:52:03 | at com.atlassian.bamboo.agent.bootstrap.AgentContext.run(AgentContext.java:88)
INFO | jvm 197 | 2019/07/07 22:52:03 | at com.atlassian.bamboo.agent.bootstrap.AgentBootstrap.run(AgentBootstrap.java:111)
INFO | jvm 197 | 2019/07/07 22:52:03 | at com.atlassian.bamboo.agent.bootstrap.AgentBootstrap.main(AgentBootstrap.java:50)
INFO | jvm 197 | 2019/07/07 22:52:03 | at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
INFO | jvm 197 | 2019/07/07 22:52:03 | at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
INFO | jvm 197 | 2019/07/07 22:52:03 | at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
INFO | jvm 197 | 2019/07/07 22:52:03 | at java.lang.reflect.Method.invoke(Method.java:498)
INFO | jvm 197 | 2019/07/07 22:52:03 | at org.tanukisoftware.wrapper.WrapperSimpleApp.run(WrapperSimpleApp.java:240)
INFO | jvm 197 | 2019/07/07 22:52:03 | at java.lang.Thread.run(Thread.java:748)
INFO | jvm 197 | 2019/07/07 22:52:03 | Caused by: java.net.ConnectException: Connection timed out: connect
INFO | jvm 197 | 2019/07/07 22:52:03 | at java.net.DualStackPlainSocketImpl.waitForConnect(Native Method)
INFO | jvm 197 | 2019/07/07 22:52:03 | at java.net.DualStackPlainSocketImpl.socketConnect(DualStackPlainSocketImpl.java:85)
INFO | jvm 197 | 2019/07/07 22:52:03 | at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
INFO | jvm 197 | 2019/07/07 22:52:03 | at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
INFO | jvm 197 | 2019/07/07 22:52:03 | at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
INFO | jvm 197 | 2019/07/07 22:52:03 | at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
INFO | jvm 197 | 2019/07/07 22:52:03 | at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
INFO | jvm 197 | 2019/07/07 22:52:03 | at java.net.Socket.connect(Socket.java:589)
INFO | jvm 197 | 2019/07/07 22:52:03 | at org.apache.http.conn.socket.PlainConnectionSocketFactory.connectSocket(PlainConnectionSocketFactory.java:75)
INFO | jvm 197 | 2019/07/07 22:52:03 | at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:142)
INFO | jvm 197 | 2019/07/07 22:52:03 | ... 21 more
INFO | jvm 197 | 2019/07/07 22:52:03 | 2019-07-07 22:52:03,377 FATAL [WrapperSimpleAppMain] [AgentBootstrap] Exiting due to fatal exception.
INFO | jvm 197 | 2019/07/07 22:52:03 | org.apache.http.conn.HttpHostConnectException: Connect to 192.168.99.1:8085 [/192.168.99.1] failed: Connection timed out: connect
INFO | jvm 197 | 2019/07/07 22:52:03 | at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:159)
INFO | jvm 197 | 2019/07/07 22:52:03 | at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:373)
INFO | jvm 197 | 2019/07/07 22:52:03 | at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:381)
INFO | jvm 197 | 2019/07/07 22:52:03 | at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:237)
INFO | jvm 197 | 2019/07/07 22:52:03 | at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:185)
INFO | jvm 197 | 2019/07/07 22:52:03 | at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)
INFO | jvm 197 | 2019/07/07 22:52:03 | at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:111)
INFO | jvm 197 | 2019/07/07 22:52:03 | at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)
INFO | jvm 197 | 2019/07/07 22:52:03 | at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)
INFO | jvm 197 | 2019/07/07 22:52:03 | at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)
INFO | jvm 197 | 2019/07/07 22:52:03 | at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:56)
INFO | jvm 197 | 2019/07/07 22:52:03 | at com.atlassian.bamboo.agent.bootstrap.AgentContext.initFingerprint(AgentContext.java:114)
INFO | jvm 197 | 2019/07/07 22:52:03 | at com.atlassian.bamboo.agent.bootstrap.AgentContext.initServerSession(AgentContext.java:101)
INFO | jvm 197 | 2019/07/07 22:52:03 | at com.atlassian.bamboo.agent.bootstrap.AgentContext.run(AgentContext.java:88)
INFO | jvm 197 | 2019/07/07 22:52:03 | at com.atlassian.bamboo.agent.bootstrap.AgentBootstrap.run(AgentBootstrap.java:111)
INFO | jvm 197 | 2019/07/07 22:52:03 | at com.atlassian.bamboo.agent.bootstrap.AgentBootstrap.main(AgentBootstrap.java:50)
INFO | jvm 197 | 2019/07/07 22:52:03 | at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
INFO | jvm 197 | 2019/07/07 22:52:03 | at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
INFO | jvm 197 | 2019/07/07 22:52:03 | at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
INFO | jvm 197 | 2019/07/07 22:52:03 | at java.lang.reflect.Method.invoke(Method.java:498)
INFO | jvm 197 | 2019/07/07 22:52:03 | at org.tanukisoftware.wrapper.WrapperSimpleApp.run(WrapperSimpleApp.java:240)
INFO | jvm 197 | 2019/07/07 22:52:03 | at java.lang.Thread.run(Thread.java:748)
INFO | jvm 197 | 2019/07/07 22:52:03 | Caused by: java.net.ConnectException: Connection timed out: connect
INFO | jvm 197 | 2019/07/07 22:52:03 | at java.net.DualStackPlainSocketImpl.waitForConnect(Native Method)
INFO | jvm 197 | 2019/07/07 22:52:03 | at java.net.DualStackPlainSocketImpl.socketConnect(DualStackPlainSocketImpl.java:85)
INFO | jvm 197 | 2019/07/07 22:52:03 | at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
INFO | jvm 197 | 2019/07/07 22:52:03 | at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
INFO | jvm 197 | 2019/07/07 22:52:03 | at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
INFO | jvm 197 | 2019/07/07 22:52:03 | at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
INFO | jvm 197 | 2019/07/07 22:52:03 | at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
INFO | jvm 197 | 2019/07/07 22:52:03 | at java.net.Socket.connect(Socket.java:589)
INFO | jvm 197 | 2019/07/07 22:52:03 | at org.apache.http.conn.socket.PlainConnectionSocketFactory.connectSocket(PlainConnectionSocketFactory.java:75)
INFO | jvm 197 | 2019/07/07 22:52:03 | at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:142)
INFO | jvm 197 | 2019/07/07 22:52:03 | ... 21 more
ERROR | wrapper | 2019/07/07 22:52:03 | JVM exited unexpectedly.
INFO | jvm 162 | 2019/07/07 22:52:06 | 2019-07-07 22:52:06,229 INFO [WrapperSimpleAppMain] [AgentContext] Authenticating against Bamboo server at http://192.168.99.1:8085/agentServer/
INFO | jvm 192 | 2019/07/07 22:52:06 | 2019-07-07 22:52:06,965 INFO [WrapperSimpleAppMain] [AgentContext] Authenticating against Bamboo server at http://192.168.99.1:8085/agentServer/
INFO | jvm 160 | 2019/07/07 22:52:07 | Exiting due to fatal exception.
INFO | jvm 160 | 2019/07/07 22:52:07 | org.apache.http.conn.HttpHostConnectException: Connect to 192.168.99.1:8085 [/192.168.99.1] failed: Connection timed out: connect

Any help would be appreciated. Thank you.

Accepted answers

Daniel Santos_157bm4

Hi @Tem Ed

It is possible that your agent was installed as a service and the service is attempting to reestablish the agent process over and over.

It is also possible that your Bamboo URL or IP address was changed. This could cause your agent to fail the attempt to connect with the Bamboo server.

Things I would check:

Is the agent running as a service? If yes, try to restart it from windows services admin tool.
If it does not work:
1. Are there any changes in the Bamboo server URL or IP address?
2. Is the agent machine able to reach the Bamboo server using http://192.168.99.1:8085 ?

In case you need to change the Bamboo server address reference in your agent please:

Stop the agent process (or service).
Edit the file <Bamboo_Agent>/conf/wrapper.conf.
Find the property below and update the Bamboo URL.
```
wrapper.app.parameter.2=<URL>
```
Start the agent again.

Please let me know if that helps.

All comments

Daniel Santos_157bm4

Hi @Tem Ed

It is possible that your agent was installed as a service and the service is attempting to reestablish the agent process over and over.

It is also possible that your Bamboo URL or IP address was changed. This could cause your agent to fail the attempt to connect with the Bamboo server.

Things I would check:

Is the agent running as a service? If yes, try to restart it from windows services admin tool.
If it does not work:
1. Are there any changes in the Bamboo server URL or IP address?
2. Is the agent machine able to reach the Bamboo server using http://192.168.99.1:8085 ?

In case you need to change the Bamboo server address reference in your agent please:

Stop the agent process (or service).
Edit the file <Bamboo_Agent>/conf/wrapper.conf.
Find the property below and update the Bamboo URL.
```
wrapper.app.parameter.2=<URL>
```
Start the agent again.

Please let me know if that helps.

Tem Ed

Thanks @Daniel Santos !

It worked! The problem was that I was running this on my local system so the Bamboo server was running on http://localhost:8085 while the agent kept on connecting to 192.168.99.1:8085.

So changing the URL helped - both in the wrapper.conf and in the command to start the agent.

Thanks a lot!

Daniel Santos_157bm4

Hi @Tem Ed,

I'm glad it worked! I hope now things go smoothly =]
Have a good one!

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