Trello board access when board creator has left the company

Question

We are mid-project and using a Trello board to track our work. However, the person who set up the board originally with her corporate email address has left the company, and we got notice today that the board is closed and we can't access it. Her corporate email address is no longer valid. Is there any way to recover read/write access to a board that was created by someone who has left the company? Please advise.

Telle Zeiler · Answer

Thanks Iain! I am not sure if IT will allow us to recreate the email account since the employee has left and the account is tied into all of their HR information, but I will check with them. Is there any other way to access it if the email address can't be recreated? Thanks for your reply!

Iain Dooley · Answer

@Telle Zeiler create the email account again and reset the password. Also, if you have more than 20 Trello users you should seriously consider upgrading to Enterprise as it handles a lot of this detail.