Problem accessing the file for apps

Devika Prasad

My goal is to download Sonar for Bamboo, but when I click on the Free Trial Button, it says that there is a problem accessing the file Sonar for Bamboo. 

When I tried to download the app and upload it myself, the page was stuck on the installing screen and did not install no matter how long I waited. 

I then thought to update my troubleshooting and support tools, but there was a problem accessing that file as well. 

 

This made me think that the problem is not with the specific Sonar app, but with my UPM.

Please help!

 

 

 

 

 

 

 

 

 

 

Daniel Santos_157bm4

Hi @Devika Prasad

Thank you for sharing the screenshots they are very helpful.

I think the next step now is to get some details from the server logs to understand what is happening behind the scenes.

Do you mind reproducting the issue, taking note of the time and checking the logs for that specific time to verify what messages the Bamboo server is logging?

The file where you can look for those messages is the <Bamboo_Home>/logs/atlassian-bamboo.log.

If you can share the part of the log related to this error (stripping any personal data that might be there) we will be able to investigate this better.