ERROR [WrapperSimpleAppMain] [AgentContext] An error has occurred when requesting fingerprint: HTTP/

poovaraj

I am unable to connect Remote Agent from Bamboo server. It is showing below error message.

Command:

java -Dbamboo.agent.ignoreServerCertName=true -jar atlassian-bamboo-agent-installer-6.5.0.jar https://bamboo.cm.company.com/agentServer/ -t c01af358a80f6d5dsafds94b1d3e231031as

Error Message:

JVM exited while starting the application.

INFO | jvm 5 | 2019/06/13 20:32:11 | 2019-06-13 20:32:11,078 ERROR WrapperSimpleAppMain] [AgentContext] An error has occurred when requesting fingerprint: HTTP/1.1 404 Not Found
INFO | jvm 5 | 2019/06/13 20:32:11 | Exiting due to fatal exception.
INFO | jvm 5 | 2019/06/13 20:32:11 | com.atlassian.bamboo.agent.bootstrap.RemoteAgentHttpException: Response: [HTTP/1.1 404 Not Found] received after fingerprint request.
INFO | jvm 5 | 2019/06/13 20:32:11 | at com.atlassian.bamboo.agent.bootstrap.AgentContext.initFingerprint(AgentContext.java:156)
INFO | jvm 5 | 2019/06/13 20:32:11 | at com.atlassian.bamboo.agent.bootstrap.AgentContext.initServerSession(AgentContext.java:101)
INFO | jvm 5 | 2019/06/13 20:32:11 | at com.atlassian.bamboo.agent.bootstrap.AgentContext.run(AgentContext.java:88)
INFO | jvm 5 | 2019/06/13 20:32:11 | at com.atlassian.bamboo.agent.bootstrap.AgentBootstrap.run(AgentBootstrap.java:111)
INFO | jvm 5 | 2019/06/13 20:32:11 | at com.atlassian.bamboo.agent.bootstrap.AgentBootstrap.main(AgentBootstrap.java:50)
INFO | jvm 5 | 2019/06/13 20:32:11 | at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
INFO | jvm 5 | 2019/06/13 20:32:11 | at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
INFO | jvm 5 | 2019/06/13 20:32:11 | at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
INFO | jvm 5 | 2019/06/13 20:32:11 | at java.lang.reflect.Method.invoke(Method.java:498)
INFO | jvm 5 | 2019/06/13 20:32:11 | at org.tanukisoftware.wrapper.WrapperSimpleApp.run(WrapperSimpleApp.java:240)
INFO | jvm 5 | 2019/06/13 20:32:11 | at java.lang.Thread.run(Thread.java:748)
INFO | jvm 5 | 2019/06/13 20:32:11 | 2019-06-13 20:32:11,083 FATAL [WrapperSimpleAppMain] [AgentBootstrap] Exiting due to fatal exception.
INFO | jvm 5 | 2019/06/13 20:32:11 | com.atlassian.bamboo.agent.bootstrap.RemoteAgentHttpException: Response: [HTTP/1.1 404 Not Found] received after fingerprint request.
INFO | jvm 5 | 2019/06/13 20:32:11 | at com.atlassian.bamboo.agent.bootstrap.AgentContext.initFingerprint(AgentContext.java:156)
INFO | jvm 5 | 2019/06/13 20:32:11 | at com.atlassian.bamboo.agent.bootstrap.AgentContext.initServerSession(AgentContext.java:101)
INFO | jvm 5 | 2019/06/13 20:32:11 | at com.atlassian.bamboo.agent.bootstrap.AgentContext.run(AgentContext.java:88)
INFO | jvm 5 | 2019/06/13 20:32:11 | at com.atlassian.bamboo.agent.bootstrap.AgentBootstrap.run(AgentBootstrap.java:111)
INFO | jvm 5 | 2019/06/13 20:32:11 | at com.atlassian.bamboo.agent.bootstrap.AgentBootstrap.main(AgentBootstrap.java:50)
INFO | jvm 5 | 2019/06/13 20:32:11 | at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
INFO | jvm 5 | 2019/06/13 20:32:11 | at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
INFO | jvm 5 | 2019/06/13 20:32:11 | at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
INFO | jvm 5 | 2019/06/13 20:32:11 | at java.lang.reflect.Method.invoke(Method.java:498)
INFO | jvm 5 | 2019/06/13 20:32:11 | at org.tanukisoftware.wrapper.WrapperSimpleApp.run(WrapperSimpleApp.java:240)
INFO | jvm 5 | 2019/06/13 20:32:11 | at java.lang.Thread.run(Thread.java:748)
FATAL | wrapper | 2019/06/13 20:32:11 | There were 5 failed launches in a row, each lasting less than 3 seconds. Giving up.
FATAL | wrapper | 2019/06/13 20:32:11 | There may be a configuration problem: please check the logs.
STATUS | wrapper | 2019/06/13 20:32:11 | <-- Wrapper Stopped
Waiting for the agent process to finish...
Underlying agent process has terminated cleanly,
Bamboo Agent Installer is shutting down, the underlying agent process has already been shut down.

 

Daniel Santos_157bm4

Hi @poovaraj

Thank you for sharing the logs =]

I hope that you didn't have other errors before this one, otherwise, I'll kindly ask you to share them with us as well.

This type of error may have different reasons which also includes unsupported Java version on the remote agent.

I have a couple of questions that will help us to understand this scenario better:

1. Are there other agents running with a similar installation command?
2. Is the agent able to resolve bamboo.cm.company.com address?
3. Assuming your Bamboo version is around 6.5. Can you double check if your Java version is 1.8?