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Butler due date command does not work

Michele Fiocco

Hello,

I'm starting to use the awsome power ups that is Butler.

I'm trying to set this type of rules:

2 days before a card in list "ONGOING" is due, move the card to the top of list "URGENT", and add the red "CRITICAL" label to the card

for some reason, it's not working.
Can you please help me understand why?
I've upgraded at business plan, and we did not exceed the command quota (already checked).

Also, when I check the log of this command, it say:

"I'm tracking 0 cards with due dates on this board. New due dates or changes to existing due dates will be tracked automatically."

Even if I've put more than one card with a due date in the "ongoing" list

Accepted answers

Garrett_89d460

Hey @Michele Fiocco

It sounds like the due dates not being tracked are already within that 2 day window. Currently, Butler won't catch cards already past that set date when the command is created.

Let's try creating a test card to see if that works. Can you create a new card and set it to be due in 3 days please? On the next day, the rule should trigger and move the card and add the label.

If that doesn't work can you let me know and share a screenshot of that test card please?

Thanks!

Michele Fiocco

ok, I tried your test and it seems it worked.

Funny thing I also tried before and I though it did not worked..

I guess I screwed up something before.

Seems fine now

thanks for helping!

All comments

Garrett_89d460

Hey @Michele Fiocco

It sounds like the due dates not being tracked are already within that 2 day window. Currently, Butler won't catch cards already past that set date when the command is created.

Let's try creating a test card to see if that works. Can you create a new card and set it to be due in 3 days please? On the next day, the rule should trigger and move the card and add the label.

If that doesn't work can you let me know and share a screenshot of that test card please?

Thanks!

Michele Fiocco

ok, I tried your test and it seems it worked.

Funny thing I also tried before and I though it did not worked..

I guess I screwed up something before.

Seems fine now

thanks for helping!

Георгий Ермаков

I have the same issue but the advice by @Garrett does not help.

The rule is the following
on the day a card in list "Backlog" in list "Waiting" is due, move the card to the top of list "Today"

Result: card is not moved to list "Today", it stays in the "Backlog"

I've updated due date on 29th to be 8 p.m on 30th.
So Butler should have been catch it.

Screen shot attached.

Trello Butler.png

Katrin Anger

@Георгий Ермаков

You have used "on the day" in your command.

When you change the due date to the 30th, the card will be moved on the 30th, not earlier.

Can you do some tests with the current day and check if the card gets moved around?

Георгий Ермаков

@Katrin Anger

Yes, I understand that card should be moved on the 30th, not earlier. But it does not.
In my example on 29th I'm setting up the due to be the 30th and then come back on 30th to check where my card is. And it's still in the backlog

I've tried with the current day and it does not work either.

I've actually found out that none of my Due Date Butler's rules work.
I have this one also - "1 days before a card is due, move the card to the top of the list". Does not work so I've replaced it with a Calendar rule to sort the cards every day.
And one more - "the moment a card with a due date in list "InProgress" with a name starting with "Test" is due, post comment "@Georgy"" - also does not work.

Katrin Anger

@Георгий Ермаков

Can you copy the command you are using in here (or add a screenshot), so that I can check it?

Further, what account do you have with Trello? Are you on a free account?

Third, can you check the command log (for this particular command) if it outputs any errors? (It's the little book icon next to the command.)

- Thanks!

Lukasz_qcyk12

First, I do agree that there is some bug with the DUE DATE function in Butler. It does not seem to be tracking the due dates in the Boards. If the Trigger is a DUE DATE, Butler is NOT tracking it.

Speaking with Trello Support I was able to create the following RULE that DID work.

I had to use the RULES trigger and not the DUE DATE Trigger. This Executed the rule IMMEDIATELY.

"when a due date set less than 2 days from now is set on a card, copy the card to the top of list "Today" on board "Global To Do" and link the cards together"

Butler Due Date Rule.png

Lukasz_qcyk12

One other point: If the due date is set to TODAY but it is OVERDUE the above rule WONT trigger. Make sure the status of the of the Card is DUE SOON. Delete the Time to make sure the card is set to DUE SOON.

as_totbmh

This also only works at the moment you set the due date. I think the idea was, that the card is automatically moved when the date is due in x days, not when the due date is set.
So it must be a cooperation between both rules, but it doesn't work either here. :-(

tommytompkins

Have you tried using the Calendar Commands instead?

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