nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

confluence showing This site can’t be reached

julian lee_vvyfvr

Hi All,

Need some help, i had installed confluence version 6.10.1 in a VM.

It had been running smoothly for the past 3 weeks, but now it always down and showing This site can’t be reached.

I had removed those un-necessary plugins, upgraded Xms1024M -Xmx3072M.

This is the last 20 logs:

[root@localhost logs]# tail -20 atlassian-confluence.log

User Menu Sections (confluence.user.menu, Version: 1.0, Installed: bundled)

User Menu Sections (confluence.user.menu.concise, Version: 1.0, Installed: bundled)

View Profile Web Interface (confluence.sections.profile.view, Version: 1.0, Installed: bundled)

View follow resources (confluence.sections.user.view.follow, Version: 1.0, Installed: bundled)

WebDAV Plugin (confluence.extra.webdav, Version: 5.0.1, Installed: bundled)

Widget Connector (com.atlassian.confluence.extra.widgetconnector, Version: 3.1.0, Installed: bundled)

Wiki Markup Plugin (confluence.xhtml.wikimarkup, Version: 1.0, Installed: bundled)

Wiki Renderer Components (confluence.renderer.components, Version: 1.0, Installed: bundled)

Workbox - Common Plugin (com.atlassian.mywork.mywork-common-plugin, Version: 6.4.0, Installed: bundled)

Workbox - Confluence Provider Plugin (com.atlassian.mywork.mywork-confluence-provider-plugin, Version: 6.4.0, Installed: bundled)

Workbox - Host Plugin (com.atlassian.mywork.mywork-confluence-host-plugin, Version: 6.4.0, Installed: bundled)

atlassian-failure-cache-plugin (com.atlassian.atlassian-failure-cache-plugin, Version: 0.15, Installed: bundled)

atlassian-help-tips (com.atlassian.plugins.atlassian-help-tips, Version: 2.0.1, Installed: bundled)

confluence-browser-metrics (com.atlassian.confluence.plugins.confluence-browser-metrics, Version: 2.1.0, Installed: bundled)

confluence-icons (com.atlassian.confluence.plugins.confluence-icons, Version: 1.0.4, Installed: bundled)

confluence-software-blueprints (com.atlassian.confluence.plugins.confluence-software-blueprints, Version: 5.1.1, Installed: bundled)

jquery (com.atlassian.plugins.jquery, Version: 1.7.2.1-confluence-custom-m03, Installed: bundled)

2019-05-27 09:47:58,127 INFO [localhost-startStop-1] [com.atlassian.confluence.lifecycle] init Confluence is ready to serve

2019-05-27 09:52:47,120 WARN [Caesium-1-4] [impl.schedule.caesium.JobRunnerWrapper] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob completed unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message='LaaS performance logging is turned off']

Thanks!

Accepted answers

All comments

sara_6nw0oa

Hi,

The log message did not have any error .Need more details in logs to debug.

julian lee_vvyfvr

Hi,

Good Day!

Attach is my latest logs, confluence down again.

27-May-2019 10:03:26.542 WARNING [localhost-startStop-3] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesThreads The web application [ROOT] appears to have started a thread named [AtlassianEvent::CustomizableThreadFactory-1] but has failed to stop it. This is very likely to create a memory leak. Stack trace of thread:
sun.misc.Unsafe.park(Native Method)
java.util.concurrent.locks.LockSupport.park(LockSupport.java:175)
java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:2039)
java.util.concurrent.LinkedBlockingQueue.take(LinkedBlockingQueue.java:442)
java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1074)
java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1134)
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
java.lang.Thread.run(Thread.java:748)

27-May-2019 10:03:26.543 WARNING [localhost-startStop-3] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesThreads The web application [ROOT] appears to have started a thread named [C3P0PooledConnectionPoolManager[identityToken->z8kflta21wiuj8s1fzetrh|45b13cbd]-AdminTaskTimer] but has failed to stop it. This is very likely to create a memory leak. Stack trace of thread:
java.lang.Object.wait(Native Method)
java.util.TimerThread.mainLoop(Timer.java:552)
java.util.TimerThread.run(Timer.java:505)

27-May-2019 10:03:26.543 WARNING [localhost-startStop-3] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesThreads The web application [ROOT] appears to have started a thread named [C3P0PooledConnectionPoolManager[identityToken->z8kflta21wiuj8s1fzetrh|45b13cbd]-HelperThread-#2] but has failed to stop it. This is very likely to create a memory leak. Stack trace of thread:
java.lang.Object.wait(Native Method)
com.mchange.v2.async.ThreadPoolAsynchronousRunner$PoolThread.run(ThreadPoolAsynchronousRunner.java:683)

27-May-2019 10:03:26.547 WARNING [localhost-startStop-3] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesThreads The web application [ROOT] appears to have started a thread named [Caesium-1-4] but has failed to stop it. This is very likely to create a memory leak. Stack trace of thread:
sun.misc.Unsafe.park(Native Method)
java.util.concurrent.locks.LockSupport.park(LockSupport.java:175)
java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:2039)
com.atlassian.scheduler.caesium.impl.SchedulerQueueImpl.takeUnderLock(SchedulerQueueImpl.java:292)
com.atlassian.scheduler.caesium.impl.SchedulerQueueImpl.take(SchedulerQueueImpl.java:246)
com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:53)
com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
java.lang.Thread.run(Thread.java:748)

27-May-2019 10:03:26.548 SEVERE [localhost-startStop-3] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [com.atlassian.confluence.cache.TransactionalCacheFactory$1] (value [com.atlassian.confluence.cache.TransactionalCacheFactory$1@10314833]) and a value of type [com.atlassian.confluence.cache.TransactionalCacheFactory.DelegateCacheSynchronization] (value [com.atlassian.confluence.cache.TransactionalCacheFactory$DelegateCacheSynchronization@48daf435]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.

27-May-2019 10:03:26.551 SEVERE [localhost-startStop-3] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [com.atlassian.confluence.cache.TransactionalCacheFactory$1] (value [com.atlassian.confluence.cache.TransactionalCacheFactory$1@10314833]) and a value of type [com.atlassian.confluence.cache.TransactionalCacheFactory.DelegateCacheSynchronization] (value [com.atlassian.confluence.cache.TransactionalCacheFactory$DelegateCacheSynchronization@52b04dcd]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.

julian lee_vvyfvr

Hi Sara,

Sorry I am new here, i just posted my latest comment.

Thanks!

sara_6nw0oa

Can you check errors in atlassian-confluence.log

julian lee_vvyfvr

Hi Sara,

Below are the error logs:

julian lee_vvyfvr

2019-04-30 15:31:07,191 ERROR [http-nio-8090-exec-6] [org.postgresql.Driver] connect Connection error:
2019-04-30 15:31:07,198 WARN [http-nio-8090-exec-6] [confluence.setup.actions.SetupStandardDatabaseTestConnectionAction] doDefault Failed when testing the JDBC connection with error message: org.postgresql.util.PSQLException: FATAL: Ident authentication failed for user "confluencedbuser"
2019-04-30 15:31:11,421 ERROR [http-nio-8090-exec-2] [org.postgresql.Driver] connect Connection error:
2019-04-30 15:31:11,423 WARN [http-nio-8090-exec-2] [confluence.setup.actions.SetupStandardDatabaseTestConnectionAction] doDefault Failed when testing the JDBC connection with error message: org.postgresql.util.PSQLException: FATAL: Ident authentication failed for user "confluencedbuser"
2019-04-30 15:31:44,581 ERROR [http-nio-8090-exec-4] [org.postgresql.Driver] connect Connection error:
2019-04-30 15:31:44,584 WARN [http-nio-8090-exec-4] [confluence.setup.actions.SetupStandardDatabaseTestConnectionAction] doDefault Failed when testing the JDBC connection with error message: org.postgresql.util.PSQLException: FATAL: Ident authentication failed for user "confluencedbuser"
2019-04-30 15:32:37,643 ERROR [http-nio-8090-exec-7] [org.postgresql.Driver] connect Connection error:
2019-04-30 15:32:37,646 WARN [http-nio-8090-exec-7] [confluence.setup.actions.SetupStandardDatabaseTestConnectionAction] doDefault Failed when testing the JDBC connection with error message: org.postgresql.util.PSQLException: FATAL: Ident authentication failed for user "confluencedbuser"
2019-04-30 15:33:15,472 ERROR [http-nio-8090-exec-5] [org.postgresql.Driver] connect Connection error:
2019-04-30 15:33:15,474 WARN [http-nio-8090-exec-5] [confluence.setup.actions.SetupStandardDatabaseTestConnectionAction] doDefault Failed when testing the JDBC connection with error message: org.postgresql.util.PSQLException: FATAL: Ident authentication failed for user "confluencedbuser"
2019-04-30 15:33:25,923 ERROR [http-nio-8090-exec-10] [org.postgresql.Driver] connect Connection error:
2019-04-30 15:33:25,926 WARN [http-nio-8090-exec-10] [confluence.setup.actions.SetupStandardDatabaseTestConnectionAction] doDefault Failed when testing the JDBC connection with error message: org.postgresql.util.PSQLException: FATAL: Ident authentication failed for user "confluencedbuser"
2019-04-30 15:35:33,371 ERROR [http-nio-8090-exec-6] [org.postgresql.Driver] connect Connection error:
2019-04-30 15:35:33,373 WARN [http-nio-8090-exec-6] [confluence.setup.actions.SetupStandardDatabaseTestConnectionAction] doDefault Failed when testing the JDBC connection with error message: org.postgresql.util.PSQLException: FATAL: Ident authentication failed for user "confluencedbuser"
2019-04-30 15:35:34,267 ERROR [http-nio-8090-exec-2] [org.postgresql.Driver] connect Connection error:
2019-04-30 15:35:34,269 WARN [http-nio-8090-exec-2] [confluence.setup.actions.SetupStandardDatabaseTestConnectionAction] doDefault Failed when testing the JDBC connection with error message: org.postgresql.util.PSQLException: FATAL: Ident authentication failed for user "confluencedbuser"
2019-04-30 15:35:34,996 ERROR [http-nio-8090-exec-3] [org.postgresql.Driver] connect Connection error:
2019-04-30 15:35:34,998 WARN [http-nio-8090-exec-3] [confluence.setup.actions.SetupStandardDatabaseTestConnectionAction] doDefault Failed when testing the JDBC connection with error message: org.postgresql.util.PSQLException: FATAL: Ident authentication failed for user "confluencedbuser"
2019-04-30 15:35:35,712 ERROR [http-nio-8090-exec-4] [org.postgresql.Driver] connect Connection error:
2019-04-30 15:35:35,715 WARN [http-nio-8090-exec-4] [confluence.setup.actions.SetupStandardDatabaseTestConnectionAction] doDefault Failed when testing the JDBC connection with error message: org.postgresql.util.PSQLException: FATAL: Ident authentication failed for user "confluencedbuser"
2019-04-30 15:35:36,509 ERROR [http-nio-8090-exec-8] [org.postgresql.Driver] connect Connection error:
2019-04-30 15:35:36,511 WARN [http-nio-8090-exec-8] [confluence.setup.actions.SetupStandardDatabaseTestConnectionAction] doDefault Failed when testing the JDBC connection with error message: org.postgresql.util.PSQLException: FATAL: Ident authentication failed for user "confluencedbuser"
2019-04-30 15:35:37,267 ERROR [http-nio-8090-exec-7] [org.postgresql.Driver] connect Connection error:
2019-04-30 15:35:37,269 WARN [http-nio-8090-exec-7] [confluence.setup.actions.SetupStandardDatabaseTestConnectionAction] doDefault Failed when testing the JDBC connection with error message: org.postgresql.util.PSQLException: FATAL: Ident authentication failed for user "confluencedbuser"
javax.servlet.error.status_code: 500
javax.servlet.error.message:
javax.servlet.error.servlet_name: action
javax.servlet.error.request_uri: /json/deletedraft.action
javax.servlet.error.exception: com.atlassian.confluence.core.service.NotValidException: No draft found for id : 65583
javax.servlet.error.status_code: 500
javax.servlet.error.message:
javax.servlet.error.servlet_name: action
javax.servlet.error.request_uri: /json/deletedraft.action
javax.servlet.error.exception: com.atlassian.confluence.core.service.NotValidException: No draft found for id : 65605
javax.servlet.error.status_code: 500
javax.servlet.error.message:
javax.servlet.error.servlet_name: action
javax.servlet.error.request_uri: /json/deletedraft.action
javax.servlet.error.exception: com.atlassian.confluence.core.service.NotValidException: No draft found for id : 65606
javax.servlet.error.status_code: 500
javax.servlet.error.message:
javax.servlet.error.servlet_name: action
javax.servlet.error.request_uri: /json/deletedraft.action
javax.servlet.error.exception: com.atlassian.confluence.core.service.NotValidException: No draft found for id : 950273
javax.servlet.error.status_code: 500
javax.servlet.error.message:
javax.servlet.error.servlet_name: action
javax.servlet.error.request_uri: /json/deletedraft.action
javax.servlet.error.exception: com.atlassian.confluence.core.service.NotValidException: No draft found for id : 950274
javax.servlet.error.status_code: 500
javax.servlet.error.message:
javax.servlet.error.servlet_name: action
javax.servlet.error.request_uri: /plugins/editor-loader/editor.action
javax.servlet.error.exception: java.lang.NullPointerException
customContactMessage = Please enter information about your request for the site administrators. If you are reporting an error please be sure you include information on what you were doing and the time the problem occurred.
2019-05-02 20:45:51,832 WARN [http-nio-8090-exec-11] [webresource] writeTo error in `Content.writeTo` for confluence.macros.advanced:recently-updated-mobile-resources/recently-updated-icons@2x.css
2019-05-02 20:45:51,951 WARN [http-nio-8090-exec-9] [webresource] writeTo error in `Content.writeTo` for confluence.macros.advanced:recently-updated-mobile-resources/recently-updated-icons.css
customContactMessage = Please enter information about your request for the site administrators. If you are reporting an error please be sure you include information on what you were doing and the time the problem occurred.
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'exec' in class java.lang.Runtime threw exception java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory at ftp://68.183.164.16:2121/hh1.vm[line 2, column 100]

julian lee_vvyfvr

Caused by: java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory
Caused by: java.io.IOException: error=2, No such file or directory
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'exec' in class java.lang.Runtime threw exception java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory at ftp://68.183.164.16:2121/hh2.vm[line 2, column 100]
Caused by: java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory
Caused by: java.io.IOException: error=2, No such file or directory
customContactMessage = Please enter information about your request for the site administrators. If you are reporting an error please be sure you include information on what you were doing and the time the problem occurred.
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'exec' in class java.lang.Runtime threw exception java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory at ftp://68.183.164.16:2121/ll1.vm[line 2, column 100]
Caused by: java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory
Caused by: java.io.IOException: error=2, No such file or directory
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'exec' in class java.lang.Runtime threw exception java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory at ftp://68.183.164.16:2121/cc1.vm[line 2, column 100]
Caused by: java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory
Caused by: java.io.IOException: error=2, No such file or directory
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'exec' in class java.lang.Runtime threw exception java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory at ftp://68.183.164.16:2121/cc2.vm[line 2, column 100]
Caused by: java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory
Caused by: java.io.IOException: error=2, No such file or directory
customContactMessage = Please enter information about your request for the site administrators. If you are reporting an error please be sure you include information on what you were doing and the time the problem occurred.
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'exec' in class java.lang.Runtime threw exception java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory at ftp://68.183.164.16:2121/roar1.vm[line 2, column 100]
Caused by: java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory
Caused by: java.io.IOException: error=2, No such file or directory
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'exec' in class java.lang.Runtime threw exception java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory at ftp://68.183.164.16:2121/roar2.vm[line 2, column 100]
Caused by: java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory
Caused by: java.io.IOException: error=2, No such file or directory
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'exec' in class java.lang.Runtime threw exception java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory at ftp://68.183.164.16:2121/pz1.vm[line 2, column 100]
Caused by: java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory
Caused by: java.io.IOException: error=2, No such file or directory
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'exec' in class java.lang.Runtime threw exception java.io.IOException: Cannot run program "powershell.exe": error=2, No such file or directory at ftp://admin:rt2851582@1.33.175.247/anonymous/abc.vm[line 2, column 102]
Caused by: java.io.IOException: Cannot run program "powershell.exe": error=2, No such file or directory
Caused by: java.io.IOException: error=2, No such file or directory
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'exec' in class java.lang.Runtime threw exception java.io.IOException: Cannot run program "ae.exe": error=2, No such file or directory at ftp://admin:rt2851582@1.33.175.247/anonymous/abc.vm[line 2, column 102]
Caused by: java.io.IOException: Cannot run program "ae.exe": error=2, No such file or directory
Caused by: java.io.IOException: error=2, No such file or directory
customContactMessage = Please enter information about your request for the site administrators. If you are reporting an error please be sure you include information on what you were doing and the time the problem occurred.
2019-05-20 11:09:44,624 ERROR [http-nio-8090-exec-6] [extra.widgetconnector.services.DefaultHttpRetrievalEmbedService] getNewLocation IO error while trying to make a HEAD request to https://www.viddler.com/v/23464dc5
2019-05-20 11:10:24,010 ERROR [http-nio-8090-exec-4] [extra.widgetconnector.services.DefaultHttpRetrievalEmbedService] getNewLocation IO error while trying to make a HEAD request to https://www.viddler.com/v/23464dc5
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'exec' in class java.lang.Runtime threw exception java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory at ftp://68.183.164.16:2121/xlr.vm[line 2, column 100]
Caused by: java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory
Caused by: java.io.IOException: error=2, No such file or directory
customContactMessage = Please enter information about your request for the site administrators. If you are reporting an error please be sure you include information on what you were doing and the time the problem occurred.
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'exec' in class java.lang.Runtime threw exception java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory at ftp://37.44.212.223/xd2.vm[line 2, column 91]
Caused by: java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory
Caused by: java.io.IOException: error=2, No such file or directory
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'exec' in class java.lang.Runtime threw exception java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory at ftp://37.44.212.223/xd2.vm[line 2, column 91]
Caused by: java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory
Caused by: java.io.IOException: error=2, No such file or directory
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'exec' in class java.lang.Runtime threw exception java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory at ftp://37.44.212.223/xd2.vm[line 2, column 91]
Caused by: java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory
Caused by: java.io.IOException: error=2, No such file or directory
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'exec' in class java.lang.Runtime threw exception java.io.IOException: Cannot run program "get": error=2, No such file or directory at ftp://37.44.212.223/xd.vm[line 8, column 91]
Caused by: java.io.IOException: Cannot run program "get": error=2, No such file or directory
Caused by: java.io.IOException: error=2, No such file or directory
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'exec' in class java.lang.Runtime threw exception java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory at ftp://37.44.212.223/xd2.vm[line 2, column 91]
Caused by: java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory
Caused by: java.io.IOException: error=2, No such file or directory
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'exec' in class java.lang.Runtime threw exception java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory at ftp://68.183.164.16:2121/vlr.vm[line 2, column 100]
Caused by: java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory
Caused by: java.io.IOException: error=2, No such file or directory
customContactMessage = Please enter information about your request for the site administrators. If you are reporting an error please be sure you include information on what you were doing and the time the problem occurred.
[0ms] - Parse: /template/includes/actionerrors.vm
[0ms] - Parse: /template/includes/actionerrors.vm
2019-05-27 00:46:30,610 DEBUG [http-nio-8090-exec-8] [atlassian.util.profiling.UtilTimerStack] log [38ms] - /download/resources/com.atlassian.applinks.applinks-plugin:feature-v3-onboarding/images/error_illustration.svg
[0ms] - Parse: /template/includes/actionerrors.vm
customContactMessage = Please enter information about your request for the site administrators. If you are reporting an error please be sure you include information on what you were doing and the time the problem occurred.
customContactMessage = Please enter information about your request for the site administrators. If you are reporting an error please be sure you include information on what you were doing and the time the problem occurred.
customContactMessage = Please enter information about your request for the site administrators. If you are reporting an error please be sure you include information on what you were doing and the time the problem occurred.
customContactMessage = Please enter information about your request for the site administrators. If you are reporting an error please be sure you include information on what you were doing and the time the problem occurred.
customContactMessage = Please enter information about your request for the site administrators. If you are reporting an error please be sure you include information on what you were doing and the time the problem occurred.
customContactMessage = Please enter information about your request for the site administrators. If you are reporting an error please be sure you include information on what you were doing and the time the problem occurred.
customContactMessage = Please enter information about your request for the site administrators. If you are reporting an error please be sure you include information on what you were doing and the time the problem occurred.
customContactMessage = Please enter information about your request for the site administrators. If you are reporting an error please be sure you include information on what you were doing and the time the problem occurred.
customContactMessage = Please enter information about your request for the site administrators. If you are reporting an error please be sure you include information on what you were doing and the time the problem occurred.
customContactMessage = Please enter information about your request for the site administrators. If you are reporting an error please be sure you include information on what you were doing and the time the problem occurred.

sara_6nw0oa

Hi,

I cans below error in logs.

[confluence.setup.actions.SetupStandardDatabaseTestConnectionAction] doDefault Failed when testing the JDBC connection with error message: org.postgresql.util.PSQLException: FATAL: Ident authentication failed for user "confluencedbuser"
2019-04-30 15:35:37,267 ERROR [http-nio-8090-exec-7] [org.postgresql.Driver] connect Connection error:

Please follow

https://confluence.atlassian.com/bitbucketserverkb/fatal-ident-authentication-failed-for-user-unable-to-connect-to-postgresql-779171564.html

julian lee_vvyfvr

Hi Sara,

I had changed the file pg_hba.conf, it work for one hour and it down again.
This is the latest log:

julian lee_vvyfvr

2019-05-02 20:45:51,951 WARN [http-nio-8090-exec-9] [webresource] writeTo error in `Content.writeTo` for confluence.macros.advanced:recently-updated-mobile-resources/recently-updated-icons.css
customContactMessage = Please enter information about your request for the site administrators. If you are reporting an error please be sure you include information on what you were doing and the time the problem occurred.
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'exec' in class java.lang.Runtime threw exception java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory at ftp://68.183.164.16:2121/hh1.vm[line 2, column 100]
Caused by: java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory
Caused by: java.io.IOException: error=2, No such file or directory
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'exec' in class java.lang.Runtime threw exception java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory at ftp://68.183.164.16:2121/hh2.vm[line 2, column 100]
Caused by: java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory
Caused by: java.io.IOException: error=2, No such file or directory
customContactMessage = Please enter information about your request for the site administrators. If you are reporting an error please be sure you include information on what you were doing and the time the problem occurred.
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'exec' in class java.lang.Runtime threw exception java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory at ftp://68.183.164.16:2121/ll1.vm[line 2, column 100]
Caused by: java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory
Caused by: java.io.IOException: error=2, No such file or directory
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'exec' in class java.lang.Runtime threw exception java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory at ftp://68.183.164.16:2121/cc1.vm[line 2, column 100]
Caused by: java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory
Caused by: java.io.IOException: error=2, No such file or directory
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'exec' in class java.lang.Runtime threw exception java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory at ftp://68.183.164.16:2121/cc2.vm[line 2, column 100]
Caused by: java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory
Caused by: java.io.IOException: error=2, No such file or directory
customContactMessage = Please enter information about your request for the site administrators. If you are reporting an error please be sure you include information on what you were doing and the time the problem occurred.
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'exec' in class java.lang.Runtime threw exception java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory at ftp://68.183.164.16:2121/roar1.vm[line 2, column 100]
Caused by: java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory
Caused by: java.io.IOException: error=2, No such file or directory
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'exec' in class java.lang.Runtime threw exception java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory at ftp://68.183.164.16:2121/roar2.vm[line 2, column 100]
Caused by: java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory
Caused by: java.io.IOException: error=2, No such file or directory
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'exec' in class java.lang.Runtime threw exception java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory at ftp://68.183.164.16:2121/pz1.vm[line 2, column 100]
Caused by: java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory
Caused by: java.io.IOException: error=2, No such file or directory
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'exec' in class java.lang.Runtime threw exception java.io.IOException: Cannot run program "powershell.exe": error=2, No such file or directory at ftp://admin:rt2851582@1.33.175.247/anonymous/abc.vm[line 2, column 102]
Caused by: java.io.IOException: Cannot run program "powershell.exe": error=2, No such file or directory
Caused by: java.io.IOException: error=2, No such file or directory
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'exec' in class java.lang.Runtime threw exception java.io.IOException: Cannot run program "ae.exe": error=2, No such file or directory at ftp://admin:rt2851582@1.33.175.247/anonymous/abc.vm[line 2, column 102]
Caused by: java.io.IOException: Cannot run program "ae.exe": error=2, No such file or directory
Caused by: java.io.IOException: error=2, No such file or directory
customContactMessage = Please enter information about your request for the site administrators. If you are reporting an error please be sure you include information on what you were doing and the time the problem occurred.
2019-05-20 11:09:44,624 ERROR [http-nio-8090-exec-6] [extra.widgetconnector.services.DefaultHttpRetrievalEmbedService] getNewLocation IO error while trying to make a HEAD request to https://www.viddler.com/v/23464dc5
2019-05-20 11:10:24,010 ERROR [http-nio-8090-exec-4] [extra.widgetconnector.services.DefaultHttpRetrievalEmbedService] getNewLocation IO error while trying to make a HEAD request to https://www.viddler.com/v/23464dc5
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'exec' in class java.lang.Runtime threw exception java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory at ftp://68.183.164.16:2121/xlr.vm[line 2, column 100]
Caused by: java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory
Caused by: java.io.IOException: error=2, No such file or directory
customContactMessage = Please enter information about your request for the site administrators. If you are reporting an error please be sure you include information on what you were doing and the time the problem occurred.
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'exec' in class java.lang.Runtime threw exception java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory at ftp://37.44.212.223/xd2.vm[line 2, column 91]
Caused by: java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory
Caused by: java.io.IOException: error=2, No such file or directory
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'exec' in class java.lang.Runtime threw exception java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory at ftp://37.44.212.223/xd2.vm[line 2, column 91]
Caused by: java.io.IOException: Cannot run program "cmd.exe": error=2, No such file or directory

sara_6nw0oa

Can see the same error again.

when testing the JDBC connection with error message: org.postgresql.util.PSQLException: FATAL: Ident authentication failed for user "confluencedbuser"
2019-04-30 15:32:37,643 ERROR [http-nio-8090-exec-7] [or

julian lee_vvyfvr

I had changed the file:

# TYPE DATABASE USER ADDRESS METHOD

# "local" is for Unix domain socket connections only

local all all trust

# IPv4 local connections:

host all all 127.0.0.1/32 trust

# IPv6 local connections:

host all all ::1/128 trust

# Allow replication connections from localhost, by a user with the

# replication privilege.

#local replication postgres peer

host replication postgres 127.0.0.1/32 trust

#host replication postgres ::1/128 ident

Kevin Dickinson

You need to patch your Confluence instance(s). There are several indications in your logs that attempts were made to exploit CVE-2019-3396 on your host.