Can't access Bamboo intermittently.

Question

Dear All

I can not access bamboo intermittently.

When I close all my browser (IE) and try again, it will be connected.

Why? What's the problem?

The BAMBOO version is 5.15.5 and I am using CROWD SSO.

Best Regards.

Thank you

Daniel Santos_157bm4 · Answer

Hi @JongBum Lee

To answer your question I need to make sure I understand the problem.
Can you help me with the other questions too I send you before?
Here they are:

* When you say access here are you talking about login?
* Are you able to load the Bamboo page?
* Does this issue happen more often when you have multiple Atlassian apps on different tabs? Let's say Jira in one, Bitbucket in another one, etc.

JongBum Lee · Answer

Thank you for your kind reply.

My crowd version : 3.2.3

By the way, if the sso crowd cache problem exists.

Why do I get a connection when I close all browser and re-open browser?

Thanks

Best Regards

Daniel Santos_157bm4 · Answer

Dear @jo

I'm more than happy to work with you on this one, but I'll need to coordinate with the crowd team since this issue could be in their scope depending on what is happening there.

Please help me with the following:

I can not access bamboo intermittently.

When you say access here are you talking about login?
Are you able to load the Bamboo page?

When I close all my browser (IE) and try again, it will be connected.
Why? What's the problem?

Depending on what you understand for the access issue, which is not clear for me yet, we could have a problem related to SSO crowd cache.

The BAMBOO version is 5.15.5 and I am using CROWD SSO.

Can you share what is the crowd version you are using now?

Does this issue happen more often when you have multiple Atlassian apps on different tabs? Let's say Jira in one, Bitbucket in another one, etc.

The questions above will help us to move forward in this investigation.
We might need to open a support case to resolve this one.